Tajanae Jackson
Antioch
Summary
Reliable professional with a background in public transportation, known for high productivity and efficiency in task completion. Skilled in route planning, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Airport Shuttle Driver
ABM Industries
Nashville
02.2025 - Current
- Followed emergency procedures in case of accidents or other dangerous situations.
- Delivered announcements over the public address system regarding route changes or delays.
- Stayed current on local events and activities affecting transit services in the area.
- Completed daily paperwork such as log books, maintenance reports, incident reports.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Transit Bus Operator
Davidson Transit Organization (WeGo)
Nashville
02.2024 - 02.2025
- Maintained professional demeanor when dealing with difficult customers or situations.
- Communicated frequently with dispatchers regarding locations, routes, and delays
- Collected fares and provided route updates and schedule information.
- Kept bus orderly with strong control over passenger behaviors.
- Completed appropriate inspection paperwork and reported results to supervisors.
Pharmacy Technician Trainee
Walgreens
La Vergne
05.2022 - 12.2022
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Maintained patient profiles and medication records.
- Called insurance companies to verify patient benefits.
- Retrieved prescription requests from patients or healthcare providers via telephone or fax machine.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Processed insurance claims for reimbursement purposes accurately and efficiently.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
HR Assistant/ COVID Site Supervisor
Meharry Medical College
Nashville
09.2020 - 10.2022
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
- Conducted employment verification and background investigation to facilitate hiring process.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Worked closely with human resources to support employee management and organizational planning.
Technical Support Representative
Drake Software
Antioch
11.2019 - 09.2020
- Troubleshot customer inquiries related to software and hardware issues.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Resolved escalated customer service issues in a timely manner.
- Performed routine maintenance and software updates on support tools and customer systems.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Updated customer information and account status in the database following each interaction.
Education
Associate of Science - Computer Science
Nashville State Community College
Nashville, TN 01.2025 - 09.2025
Smyrna High School
Smyrna, TNSkills
- Technical support
- Customer service
- Team building
- Problem solving
- Data entry
- Communication skills
- Scheduling flexibility
- Guest relations
- Reliable and punctual
- Adaptability
- Documentation and reporting
- Administrative skills
- Scheduling
- Computer literacy
- Report preparation
Timeline
Airport Shuttle Driver
ABM Industries
02.2025 - Current
Associate of Science - Computer Science
Nashville State Community College
01.2025 - 09.2025
Transit Bus Operator
Davidson Transit Organization (WeGo)
02.2024 - 02.2025
Pharmacy Technician Trainee
Walgreens
05.2022 - 12.2022
HR Assistant/ COVID Site Supervisor
Meharry Medical College
09.2020 - 10.2022
Technical Support Representative
Drake Software
11.2019 - 09.2020
Smyrna High School