Tajanae Johnson
Nashville,TN
Summary
Customer service representatives bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Engagement Specialist
CareBridge Medical GRoup
05.2023 - Current
- Answer calls from and make calls to members, direct support professionals, caregivers, and family members in order to schedule them for their initial appointment
- Identify, document, and resolve member concerns to ensure interest and participation in the program
- Work collaboratively with clinical staff, social workers, and pharmacists to ensure CareBridge members receive individualized and timely care Monitor, label, and distribute faxes related to participant medical records.
- Took ownership of a company-wide project to ensure cases were confirmed and dismissed in a timely manner.
- Manage large amounts of inbound and outbound inquiries and document all interactions
- Meet personal/team metrics
- Other duties, as assigned
Customer Service Rep
ShiftMed
- Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles
- Ensuring new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed
- Serving as the primary point of contact for newly hired employees.
Client Service Rep
Complete Care
08.2019 - 03.2021
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Education
Associate of Science - Business And Industry Management
Community Care College
Oklahoma City, OK08.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Complaint Handling
- Customer satisfaction measurement
References
Available upon request
Timeline
Engagement Specialist
CareBridge Medical GRoup
05.2023 - Current
Client Service Rep
Complete Care
08.2019 - 03.2021
Customer Service Rep
ShiftMed
Associate of Science - Business And Industry Management
Community Care College
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