Takeia Jones
Nashville
Summary
Skilled Lead Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Aspen
Hendersonville, TN
09.2023 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Deliver and adjust dentures immediate’s, finals partials. Soft lines, wax bites, asap material.
Customer Service Representative
FleetCor
12.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assist callers with gas cards as they were traveling
- Managed client records
- Operated off 10 different systems to get information needed to assist the customer.
- Assist customers with lost or stolen gas cards
- Notate all calls
- Increased credit limits
Lead Mobile Expert
T-Mobile
01.2018 - 12.2021
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Answering outbound calls
Cashier
Dollar General
07.2015 - 01.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained cash drawer of $250 or more per shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Lifted up to 25 pounds at once.
Education
RDA License -
Dental Staffing School
Nashville, TN09.2023
High School Diploma -
Penn Foster High School
Nashville05.2015
Skills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Team Collaboration
- Patient Scheduling
- Trios scanner
- Infection control proficiency
- OSHA Regulations Knowledge
- Certified in CPR/AED
- Disinfection and sterilization
- Instrument tray preparation
Timeline
Dental Assistant
Aspen
09.2023 - Current
Customer Service Representative
FleetCor
12.2021 - 12.2022
Lead Mobile Expert
T-Mobile
01.2018 - 12.2021
Cashier
Dollar General
07.2015 - 01.2018
High School Diploma -
Penn Foster High School
RDA License -
Dental Staffing School