Ta'Keira Horton
Memphis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I have 3+ years of customer service experience and I have worked both remotely and in person.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Minute Clinic
Memphis, TN
08.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and outbound calls, providing frontline customer support or assistance with availability of appointments and test results
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Nordstrom
Memphis, TN
10.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected, posted and managed patient account payments.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Material Handler
Federal Express
Mead, TN
02.2018 - 09.2020
- Managed warehouse receiving, storing and shipping.
- Unloaded cargo from planes with mechanized equipment.
- Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
- Used digital database to keep records of units and stock moved.
Education
High School Diploma -
Hillcrest High School
Memphis, TN05.2016
Some College (No Degree) -
Tennessee State University
Nashville, TNSkills
- Credit card payment processing
- Courteous demeanor
- Empathy
- Computer Skills
- Inbound and Outbound Calling
- Retail sales customer service
- Call Center Operations
Timeline
Customer Service Representative
CVS Minute Clinic
08.2021 - Current
Customer Service Representative
Nordstrom
10.2020 - 07.2021
Material Handler
Federal Express
02.2018 - 09.2020
High School Diploma -
Hillcrest High School
Some College (No Degree) -
Tennessee State University