Takeira Mayes
Memphis
Summary
To obtain a position with an organization that will allow me to integrate my administrative skills in order to improve the level of productivity.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
Department of the Treasury
Memphis
02.2022 - Current
- Perform a full range of corrections to taxpayers' accounts, adjust accounts, input credit transfers, compute penalties and interest into the database, and initiate manual refunds.
- Respond to taxpayers' inquiries regarding preparation for a variety of tax returns, related schedules, and other documentation, advise taxpayers of enforcement actions, and manage sensitive case problems designated as requiring special handling.
- Research taxpayers' records, encoder books, and other sources for pertinent data. Contact taxpayers and taxpayers' representatives to obtain necessary information.
Tax Examining Technician
Department of the Treasury
Memphis
01.2021 - 03.2022
- Perform a full range of supporting assignments, provide supporting documentation.
- Communicate with individual taxpayers, taxpayers representatives, professional stakeholders and other governmental officials.
- Protects confidentiality of taxpayer information within the confines of disclosure laws, rules, and regulations.
- Use sophisticated interviewing techniques to review individual circumstances and goals and advise advantageous ways to meet the taxpayers needs.
- Explain future actions regarding necessary compliance by advising on tax liability.
- Determine if cases require restricted interest computations, expedite handling and specialized procedures.
- Analyze and monitor high priority cases and special task assignments for common issues that involve sensitive and confidential data and information.
- Monitor sensitive and confidential data, involving tax compliance, policies, and procedures.
- Maintains files and records containing confidential data.
- Calculate and compute penalty and interest for tax cases.
- Assist with the use of personnel computers and software to advise, extract, and sort information from files, records, and databases.
- Resolve issues/problems initiated by the individual, management or discovered by providing information on personnel issues.
- Perform research and prepare correspondence to taxpayers, maintained records and input info into the database., Retrieved and requested files, maintained tabulating information on the database.
- Research records of each personnel inquiry presented in order to perform duties. Answer inquiries and resolve recurring problems.
- Perform audits, work on cases that include individual and fiduciary tax returns, statements, schedules, and exhibits to reflect adjustments and tax liabilities to precompute refund litigation cases.
- Review all rejections for entities including wage and self-employed taxpayers prior to any indication of any action being given to the taxpayer.
- Evaluate cases to determine the correct decision and ensure that taxpayer’s rights are protected.
Customer Service Representative
Department of the Treasury
Memphis
09.2019 - 01.2021
- Communicate with individual taxpayers and provide administrative and technical assistance.
- Verify and enter sensitive, personal, and financial information into the database.
- Assist with voluntary compliance and compute tax liability for probable assessment of taxes.
- Develop, analyze and evaluate information involving tax liability records.
- Respond to levy and lien inquiries involving tax laws, rules and regulations.
- Conducts technical, industry, market and IRM research for the team manager, team coordinator, and team members.
Tax Examiner Technician
Department of the Treasury
Memphis
12.2016 - 09.2019
- Verify and process tax returns, identify problems, and resolve issues.
- Collect and determine credits and deductions.
- Entered and managed information in the database.
- Perform administrative tasks, and research special issues, and gather pertinent statistics or information.
Customer Service
Nike store
Memphis
08.2015 - 12.2016
- Provided customer service and support.
- Research procedures and provided assistance to team members.
- Resolved customer issues and processed orders.
- Increased sales goal and gained extensive product knowledge.
- Located root causes of technical errors and implemented prompt solutions.
Education
Diploma -
Hillcrest High School
Memphis, TNSkills
- Tax regulations
- Data entry
- Case management
- Tax audits
- Compliance analysis
- Recordkeeping
References
Available upon request.
Community Service
- Church/Volunteer assistant, 2017
- Help assist customers with donations and products, 2017
- Provided customer service and assisted the elderly, 2017
Timeline
Tax Examining Technician
Department of the Treasury
02.2022 - Current
Tax Examining Technician
Department of the Treasury
01.2021 - 03.2022
Customer Service Representative
Department of the Treasury
09.2019 - 01.2021
Tax Examiner Technician
Department of the Treasury
12.2016 - 09.2019
Customer Service
Nike store
08.2015 - 12.2016
Diploma -
Hillcrest High School