Talel Haddad
Marburg
Summary
Junior Data Science & AI Engineer with experience in Python, SQL, ML, and data visualization. At BH Bank, I analyzed financial customer data, built segmentation models, and supported decision-making through automated data pipelines and dashboards. Motivated to contribute to SWK Bank’s digital transformation through predictive modeling and data-driven insights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
AI & Data Engineering
BH Bank
Tunisia
09.2025 - Current
- Developed a conversational banking assistant to enhance customer relationship management and automate routine client inquiries.
- Analyzed user behavior and performed contextual segmentation using NLP and multi-source data integration.
- Designed and implemented an ETL pipeline with Apache Airflow and Hadoop for customer data ingestion, cleaning, and classification.
- Created interactive Power BI dashboards to track customer interactions, marketing KPIs, and campaign performance metrics.
AI Developer
Focus Corporation
Tunisia
05.2025 - 09.2025
- Designed an intelligent banking assistant agent powered by Large Language Models (LLMs) for automated customer support.
- Automated data scraping and processing workflows using Apache Airflow, ensuring real-time knowledge base updates.
- Developed a Python backend integrating LLMs for contextual query analysis and response generation.
- Built a Node.js supervision interface to monitor dialogues, usage logs, and user feedback for continuous improvement.
IT Network & Services Technician
CTI-Network
Tunisia
01.2023 - 07.2025
- Deployed a CRM & VoIP (3CX) solution on Amazon Cloud Platform (AWS) within a DevOps workflow.
- Designed an evolvable AWS cloud architecture, achieving a 10% reduction in operational costs through Reserved Instances.
- Optimized high-availability infrastructure and implemented performance monitoring using CloudWatch.
Systems & Network Administrator
SOMITEL
Tunisia
07.2023 - 05.2025
- Deployed a Virtual Desktop Infrastructure (VDI) to centralize user environments and secure remote access.
- Administered Active Directory (AD) for identity management, user profile segmentation, and access control policies.
- Implemented GLPI for IT incident management, reducing resolution times and improving internal support efficiency.
- Segmented internal user personas based on digital behavior patterns (support, supervision, mobility).
Education
Ingénieur en Science de Donnée et Intelligence Artificiel - IT
Institut Supérieur Des Études Technologiques De Charguia
07-2023
Licence en Technologies de l’Information - IT
Institut Supérieur Des Études Technologiques De Charguia
07-2023
Skills
- Soft skills: Collaboration and teamwork / Adaptability to the work environment / Proactive / Analytical mindset
- Hard skills:
- Cloud & Virtualization: AWS, Azure, VMware, Hyper-V
- Development & Data: Python, SQL Server, Visual Studio, R Studio, Symfony
- Security & Networks: Packet Tracer, GNS3, Nmap, GreenBone, Rapid7
- Systems: Windows Server, Linux, IIS
Interests
Team Sports, Climbing & Hiking, Music, Volunteering & Tutoring, CTF Cybersecurity Challenges
Certification
- 03/2024 Cisco Cybersecurity Essentials
- 02/2024 Cisco Data Science Essentials
- 11/2024 Coursera Business Analysis & Process Management
- 12/2022 AWS Academy Machine Learning Foundations
Langues
Français: A2
Anglais: B2
Timeline
AI & Data Engineering
BH Bank
09.2025 - Current
AI Developer
Focus Corporation
05.2025 - 09.2025
Systems & Network Administrator
SOMITEL
07.2023 - 05.2025
IT Network & Services Technician
CTI-Network
01.2023 - 07.2025
Ingénieur en Science de Donnée et Intelligence Artificiel - IT
Institut Supérieur Des Études Technologiques De Charguia
Licence en Technologies de l’Information - IT
Institut Supérieur Des Études Technologiques De Charguia