Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Dixon

Nashville

Summary

As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Medicare Customer Service Representative

Via Benefits
07.2025 - Current
  • Assisted customers with inquiries regarding Medicare benefits and services.
  • Educated clients on enrollment processes and eligibility requirements for Medicare plans.
  • Documented customer interactions accurately in CRM systems for compliance and follow-up purposes.
  • Resolved customer issues promptly, ensuring high levels of satisfaction and retention.
  • Collaborated with team members to enhance service delivery and support operational goals.
  • Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
  • Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
  • Ensured compliance with all applicable laws and regulations, staying up to date with changes in policy and reporting requirements.
  • Upheld strict confidentiality standards while managing sensitive beneficiary information during interactions and data entry tasks.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved complex Medicare inquiries, ensuring accurate information delivery to clients.

Dental Receptionist

Ideal Dental Care
09.2024 - 07.2025
  • Managed scheduling and appointment bookings to optimize patient flow and reduce wait times.
  • Coordinated patient communications, ensuring accurate information dissemination and follow-up reminders.
  • Processed insurance claims and verified coverage to enhance billing accuracy and efficiency.
  • Maintained organized patient records using dental management software to ensure compliance with regulations.
  • Assisted in front desk operations, fostering a welcoming environment for patients and visitors.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Customer Service Representative

Amazon
01.2024 - 09.2024
  • Assisted customers in resolving inquiries through various communication channels, ensuring efficient service delivery.
  • Managed order processing and fulfillment, maintaining accuracy and timely updates for customer accounts.
  • Provided product information and support, enhancing customer understanding and satisfaction levels.
  • Collaborated with team members to streamline workflow processes, improving response times to customer requests.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

Adapt Health
02.2020 - 08.2023
  • Educated patients on proper use and maintenance of CPAP equipment, enhancing user confidence and satisfaction.
  • Collaborated with healthcare providers to streamline referral processes, improving patient access to treatment.
  • Coordinated insurance authorizations, verifying coverage and obtaining necessary documentation for reimbursement purposes.
  • Educated patients on proper cleaning and maintenance techniques, prolonging the life of their equipment and reducing risk of infection.
  • Provided accurate information to patients regarding medical services and insurance coverage.
  • Assisted healthcare providers in managing patient inquiries and scheduling appointments efficiently.
  • Provided exceptional customer service by addressing patient inquiries with empathy and professionalism.

Education

Associate of Applied Science - Customer Relationship Management

Bethel University
McKenzie, TN
04.2022

Skills

  • Call center experience
  • Medicare benefits
  • Medicare supplement
  • Benefit enrollment
  • All major health and dental insurances
  • Data entry proficiency
  • Complaint handling
  • Trade policy
  • Conflict resolution techniques
  • Teamwork
  • CMS guidelines
  • Problem-solving
  • Problem-solving skills
  • Time management

Timeline

Medicare Customer Service Representative

Via Benefits
07.2025 - Current

Dental Receptionist

Ideal Dental Care
09.2024 - 07.2025

Customer Service Representative

Amazon
01.2024 - 09.2024

Customer Service Representative

Adapt Health
02.2020 - 08.2023

Associate of Applied Science - Customer Relationship Management

Bethel University

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