Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Lee

Lenoir City,TN

Summary

Results-driven Quality Control Specialist at SouthEast Bank with strong organizational skills and a keen analytical mindset. Successfully enhanced loan quality control processes, ensuring compliance within regulations. Proven ability to work under pressure while maintaining accuracy and confidentiality in handling sensitive information. Committed to continuous improvement and operational excellence.

Overview

19
19
years of professional experience

Work History

Quality Control Specialist

SouthEast Bank
11.2024 - Current
  • Review loan packages for completeness and accuracy prior to release of loan documents.
  • Ensure all pre-closing documents are present and minimum requirements.
  • Review early disclosure documents on all TRID-covered loans prior to issuance to applicants.
  • Coordinate remediation of any exceptions discovered during documents review with Loan Officers and Centralized Processing.
  • Ensure all compliance with all bank policies, legal, and regulatory requirements related to loan processing.
  • Monitor and assess the effectiveness of quality control processes and suggest improvements.
  • Maintain accurate records of quality control activates and findings.
  • Assist in preparing reports on loan quality activities for management.

Loan Processing Specialist

SouthEast Bank
02.2024 - 11.2024
  • Corrected errors, ensuring that all information is accurate and complete.
  • Adhered to tight deadlines, following up both internally and externally when needed.
  • Reviewed loan applications, ensuring that all sections are complete and accurate, correcting any potential mistakes.
  • Ability to work collaboratively with loan officers and underwriters.
  • Strong time management skills with the ability to meet tight deadlines.
  • Prepared Loan Estimates, Early Disclosures, Closing Disclosure, and Closing Packages.
  • Integrity and confidentiality when it comes to handling sensitive information

Secondary Market Processor and Closer

SouthEast Bank
08.2006 - 02.2024
  • Performed loan support duties such as running credit bureau reports, typing, filing, making copies, using word processing and spreadsheet programs, processing lock extensions, etc.
  • Organized and scanned final documentation for loan files.
  • Requested verbal and written verifications of employment for loan customers.
  • Processed suspense conditions in a timely manner to get files purchased.
  • Handled outgoing wires.
  • Is cross trained in other areas within the department such as closing processes, HMDA, etc., to provide back-up for other staff members during peak periods, employee’s absences and staffing emergencies.
  • Prepared Loan Estimates and all early disclosures.
  • Prepared Closing Disclosure, Closing Package, and wire tickets and enters the information into the software.
  • Ran CIP/OFAC on new customers and businesses.
  • Gathered documentation requested by loan officer and for compliance.
  • Assisted supervisor as needed in daily needs
  • Verified all documentation for accuracy and completeness.
  • Ordered hazard insurance and payoffs.

Collections Coordinator Assistant

First National Bank
08.2006 - 08.2016
  • Maintained bankruptcy and foreclosure records.
  • Posted loan payments.
  • Handled correspondences with attorneys.
  • Reviewed Trustee's Deeds after foreclosure proceedings.
  • Attended bankruptcy hearings and foreclosure auctions.
  • Ensured all collection activities adhere to relevant laws and regulations.
  • Generated reports on collection progress and aging accounts.
  • Handled repossessions.

Education

Associate of Applied Science - Business Management Technology

Roane State Community College
Harriman, TN
05-2008

Skills

  • Strong organizational and time-management skills
  • Analytical skills to assess and improve loan quality control processes
  • Ability to work well under pressure
  • Knowledge of bank regulations and the ability to interpret and apply them
  • Understanding of consumer lending regulations and compliance requirements
  • Exceptional attention to detail

Timeline

Quality Control Specialist

SouthEast Bank
11.2024 - Current

Loan Processing Specialist

SouthEast Bank
02.2024 - 11.2024

Secondary Market Processor and Closer

SouthEast Bank
08.2006 - 02.2024

Collections Coordinator Assistant

First National Bank
08.2006 - 08.2016

Associate of Applied Science - Business Management Technology

Roane State Community College

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Tamara Lee