Summary
Overview
Work History
Education
Skills
Certification
Training
Timeline
Generic

TAMARA MOORE

Nashville

Summary

Passionate and dedicated Clinical Medical Assistant with extensive experience in patient care and administrative support. Highly skilled in performing phlebotomy, accurately recording vital signs, and maintaining medical records. Proven ability to communicate effectively with patients and medical professionals, ensuring optimal care and patient satisfaction. Proficient in medical terminology. Recognized for exceptional patient advocacy, and continuous commitment to professional development. Eager to join a dynamic healthcare team and contribute to providing platinum level care to patients in a supportive and compassionate environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Newport Healthcare
03.2021 - 01.2024
  • Answered phone calls promptly, ensuring clear and concise relaying of messages and maintaining robust relationships with staff, patients, and insurance companies via email and telephone
  • Enhanced patient experience by efficiently setting up and updating patient profiles within the Electronic Medical Records (EMR) System
  • Skillfully managed appointment scheduling, including booking, rescheduling, and confirming appointments, thereby optimizing the admissions calendar
  • Effectively explained fees, services, policies, and insurance coverage to prospective patients
  • Ensured the accuracy, completeness, and security of medical records and health information by meticulously processing relevant documentation
  • Achieved operational efficiency by collaborating with the team to optimize admission workflows, resulting in enhanced client satisfaction.

Call Center Representative/Dispatcher/Technical Support

Afini
03.2017 - 01.2021
  • Entrusted with triage responsibilities, expertly delegating incoming service requests to appropriate onsite technical support personnel
  • Delivered first-rate customer service by assisting customers in identifying technical issues, guiding them through solutions, and restoring service functionality
  • Successfully resolved a broad spectrum of technical issues, leveraging strong problem-solving abilities to diagnose system malfunctions and implement effective corrective measures
  • Coordinated dispatch operations, communicating with drivers to ensure prompt and accurate service.

Children's Church Volunteer

Liberty Tabernacle
01.2015 - 07.2022
  • Assisted with organizing religious activities and services
  • Assisted with fundraising activities
  • Supported religious leaders in performing various duties
  • Developed and implemented educational programs for youth
  • Participated in various outreach programs.

Education

High School Diploma -

New Wine Fellowship School
Houston, Ms
05.2019

Skills

  • Teamwork Customer relations
  • Coordination Motivation
  • Multitasking Prioritization
  • Resolve technical problems
  • Software installation Customer service
  • Microsoft Word, PowerPoint, Excel, Google Docs [other programs]
  • Customer Engagement
  • Specimens collection and processing
  • Public Speaking
  • Administration and Management
  • Customer Service
  • Great Communication Skills
  • Salesforce Software
  • Vital signs monitoring

Certification

  • (CCMA) Certified Clinical Medical Assistant, Nats, Inc, 02/2024
  • BLS, American Heart Association, 02/2024
  • CPR Certification, 02/2024

Training

Career Development Training - Uprise Nashville

Timeline

Admissions Coordinator

Newport Healthcare
03.2021 - 01.2024

Call Center Representative/Dispatcher/Technical Support

Afini
03.2017 - 01.2021

Children's Church Volunteer

Liberty Tabernacle
01.2015 - 07.2022

High School Diploma -

New Wine Fellowship School

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TAMARA MOORE