Summary
Overview
Work History
Education
Skills
Timeline
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TaMauri McDowell

Nashville

Summary

Dynamic and results-driven professional with extensive experience as a Call Center Representative at Cloud One, excelling in customer support and problem-solving. Proven ability to enhance service delivery through effective communication and data entry skills, ensuring customer satisfaction and streamlined operations. Committed to continuous improvement and delivering tailored solutions.

Overview

2025
2025
years of professional experience

Work History

Call Center Representative

Cloud One
2023 - 01.2025


  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Assisted customers with inquiries, providing accurate information and efficient resolutions.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Pharmacy Technician

Walgreens Pharmacy
2021 - 04.2022
  • Processed and dispensed prescription medications accurately, ensuring compliance with pharmacy policies.
  • Assisted pharmacists in medication management, contributing to improved patient safety and care quality.
  • Operated pharmacy software systems for inventory management and prescription processing efficiently.
  • Educated patients on medication usage, side effects, and storage requirements to enhance understanding.
  • Maintained cleanliness and organization of pharmacy workspace, promoting a safe environment for staff and customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.

Call Center Representative

ASI
05.2020 - 04.2022
  • Utilized call center software to log interactions and track customer issues effectively.
  • Adapted quickly to new technologies and processes to enhance service delivery.
  • Maintained up-to-date knowledge of products and services to ensure informed support.
  • Collaborated with team members to streamline communication and improve response times.
  • Supported management by documenting feedback for continuous improvement initiatives.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Assisted customers with inquiries, providing accurate information and efficient resolutions.
  • Demonstrated strong listening skills to understand customer needs and provide tailored solutions.

Education

High School Diploma - Criminal Justice

Cane Ridge High School
Nashville, TN
05.2020

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Inbound phone calls

Timeline

Call Center Representative

ASI
05.2020 - 04.2022

Call Center Representative

Cloud One
2023 - 01.2025

Pharmacy Technician

Walgreens Pharmacy
2021 - 04.2022

High School Diploma - Criminal Justice

Cane Ridge High School

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TaMauri McDowell