Tami Winterton
Columbia
Overview
4
4
years of professional experience
Work History
Workforce Management Analyst
Sharecare
Atlanta
11.2021 - 07.2025
- Implemented changes to workforce strategies based on changing business needs.
- Assisted with the creation of new policies, procedures, and job descriptions related to workforce management initiatives.
- Assessed the impact of proposed schedule changes on overall labor costs.
- Created reports to analyze labor utilization, overtime, and cost savings opportunities.
- Maintained a comprehensive database of employee schedules and attendance records.
- Created detailed documentation regarding all aspects of workforce planning activities.
- Analyzed training needs based on current trends in customer service requirements.
- Collaborated with department managers on recruitment efforts for personnel shortages.
- Performed trend analysis on historical data to identify areas for improvement or optimization.
- Conducted audits of team performance against established goals for accuracy and compliance.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Drafted presentations outlining changes in workforce management systems or protocols.
- Provided recommendations for process improvements related to scheduling, attendance, and hiring practices.
- Identified potential risks associated with existing processes and proposed solutions.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Determined appropriate schedules and made proactive adjustments to meet coverage and service objectives.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Education
Business Administration
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Workforce planning
- Data analysis
- Report generation
- Scheduling optimization
- Effective communication
- Statistical modeling
- Microsoft Excel
- Staffing requirements
- Capacity planning
References
References available upon request.
Timeline
Workforce Management Analyst
Sharecare
11.2021 - 07.2025
Business Administration
Maricopa Community Colleges, Rio Salado Community College