TAMIA BRIDGET
Cordova
Summary
Dynamic customer service professional with over six years of experience in the consumer retail sector, dedicated to delivering exceptional client support and fostering customer loyalty. Renowned for strong communication and problem-solving skills, consistently ensuring customer needs are met while enhancing satisfaction levels. Expertise in managing multiple tasks simultaneously, along with a proven ability to improve operational processes, contributes to an elevated overall customer experience. Committed to driving results and maintaining high standards of service excellence in every interaction.
Overview
4
4
years of professional experience
Work History
Host
Bahama Breeze
08.2024 - 05.2025
- Managing reservations and greeting guests with a friendly demeanor.
- Trained and mentored new hires on best practices in customer service and policies, improving team efficiency.
- Handled incoming calls and directed inquiries to the appropriate departments.
- Processed and managed incoming mail and packages efficiently.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Supervised daily operations to ensure exceptional guest experiences and efficient seating arrangements.
Server
Bahama Breeze
12.2022 - 05.2025
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Served customers in a fast-paced environment, ensuring timely service and satisfaction.
- Managed cash register operations, including processing payments and balancing cash drawers.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Trained and mentored new servers on restaurant protocols and customer service best practices.
- Handled complaints and resolved issues efficiently to maintain a positive dining atmosphere.
Server
Cache 42
02.2024 - 03.2025
- Served customers in a fast-paced environment, ensuring timely service and satisfaction.
- Managed cash register operations, including processing payments and balancing cash drawers.
- Maintained cleanliness and organization of dining areas to uphold restaurant standards.
- Trained and mentored new servers on restaurant protocols and customer service best practices.
Customer Service Associate
Walgreens
01.2021 - 12.2022
- Provided exceptional customer service by effectively handling inquiries and resolving issues in a timely manner.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Assisted in managing inventory and processing orders to ensure timely deliveries.
- Managed customer accounts, ensuring accurate information and prompt resolutions of queries.
- Handled incoming calls and routed them to appropriate personnel.
Education
BACHELOR OF BUSINESS MANAGEMENT -
LeMoyne Owen College
Memphis, TN05-2022
Skills
- Cash management
- Effective organizational skills
- Effective time management
- Employee training
- Team leadership
- Strong verbal communication
- Responsive to evolving situations
- Strong interpersonal skills
- Customer service
- Employee scheduling
- Teamwork and collaboration
Affiliations
Reaper Queenz Social Club ( an organization that values giving back to the community, such as charity work, donations, and comunnity service.)
Timeline
Host
Bahama Breeze
08.2024 - 05.2025
Server
Cache 42
02.2024 - 03.2025
Server
Bahama Breeze
12.2022 - 05.2025
Customer Service Associate
Walgreens
01.2021 - 12.2022
BACHELOR OF BUSINESS MANAGEMENT -
LeMoyne Owen College