Tamia Carter
Cordova
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front Desk or Back Office position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative (WFH)
Advanced Services Inc. (GE)
Memphis, TN
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- High Call Volume (Incoming)
Store Fulfillment/Cashier
Target
Cordova, TN
08.2023 - 11.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Online order picker
Nursing Assistant/ Office Assistant
Always Best Care
Memphis, TN
05.2023 - 05.2024
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records
Order Picker/Garden Associate/Electronics
Walmart
Cordova, TN
11.2022 - 08.2023
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Performed regular maintenance of outdoor garden areas including weeding, pruning, fertilizing, and watering.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Medical Assistant/Phlebotomy
All Things Medical School
05-2024
Associate of Applied Science - Pre-Nursing
Southwest Tennessee Community College
08-2023
High School Diploma -
Memphis Virtual High School (SCS)
Memphis, TN05-2022
Skills
- Computer Skills
- Taking and tracking vital signs
- Front Desk
- Excellent Phone Demeanor
- Basic nursing care
- Customer service
- Appointment scheduling
- First Aid/CPR
- Multitasking
- Friendly, Positive Attitude
- Fast Learner, Eager to Learn
Certification
- Basic Life Support
- Hipaa Training
Timeline
Customer Service Representative (WFH)
Advanced Services Inc. (GE)
11.2024 - Current
Store Fulfillment/Cashier
Target
08.2023 - 11.2024
Nursing Assistant/ Office Assistant
Always Best Care
05.2023 - 05.2024
Order Picker/Garden Associate/Electronics
Walmart
11.2022 - 08.2023
Associate of Applied Science - Pre-Nursing
Southwest Tennessee Community College
Medical Assistant/Phlebotomy
All Things Medical School
High School Diploma -
Memphis Virtual High School (SCS)