Ta'Mia McDonald
Chattanooga,TN
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in fast-paced environments. Known for successfully escalating customer support issues and providing exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Counselor
Medsrv
02.2024 - Current
- Managed inbound and outbound calls to patients regarding medical balances
- Assisted patients with adding insurance information and setting up payment plans
- Resolved billing issues and provided detailed explanations of charges and payment options.
PRT Agent (Problem Resolution Team)
Concentrix
02.2020 - 02.2024
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Assistant Teacher
Sunshine Daycare
06.2017 - 10.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supervised recess, lunch, and daily student intake and dismissal.
Packing Technician
Arcade Beauty
11.2016 - 07.2017
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Education
High School Diploma -
Hamilton County High School
Chattanooga01.2015
Skills
- Customer Engagement
- Team Training Programs
- Analytical Problem Solving
- Adaptability and flexibility
- Relationship building
Certification
- COPC Best Practices for Customer Experience Operations: Comprehensive certification for enhancing skills in customer experience management.
- Call Center Certification by Management and Strategy Institute: Validates skills in handling inbound and outbound calls, improving performance, and managing call center.
Timeline
Customer Service Counselor
Medsrv
02.2024 - Current
PRT Agent (Problem Resolution Team)
Concentrix
02.2020 - 02.2024
Assistant Teacher
Sunshine Daycare
06.2017 - 10.2018
Packing Technician
Arcade Beauty
11.2016 - 07.2017
High School Diploma -
Hamilton County High School
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