Tammie Smith

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Increased customer satisfaction by providing professional and courteous phone and email support

• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
• Handled all customer sales and follow up with Satellite TV and internet products
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.

• Built strong relationships with clients, leading to repeat business and referrals.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
• Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.