TAMMY CRITTENDEN
Murfreesboro
Summary
Dynamic professional with extensive experience at NFI Industries, excelling in training associates and optimizing warehouse operations. Proven ability in inventory management and safety compliance, enhancing efficiency and team collaboration. Recognized for exceptional problem-solving skills and attention to detail, ensuring a safe and productive work environment.
Overview
36
36
years of professional experience
Work History
Office Lead/ Spotter
NFI Industries
Smyrna
06.2021 - 07.2025
- Executed spotter and guardshack duties to ensure operational efficiency.
- Managed check-in and checkout processes for incoming and outgoing loads as guardshack attendant.
- Monitored trailer movements for timely loading and unloading, supporting overall operational flow.
- Coordinated with warehouse staff to enhance loading dock operations and reduce delays.
- Trained clerks on warehouse operations following SOP for inbound and outbound processes.
- Assisted in training new spotters on safety protocols and operational procedures.
- Executed special projects that improved warehouse efficiency and streamlined workflow.
- Operated yard truck to position trailers at dock doors for loading and unloading.
- Completed OSHA and safety toolbox training for all warehouse associates.
- Communicated effectively with drivers regarding scheduling and site procedures.
- Ensured that all employees were wearing proper personal protective equipment.
Hostler Driver
TOM Logistics
Murfreesboro
01.2017 - 01.2021
- Managed trailer assignments to ensure timely dispatch of outgoing loads.
- Facilitated efficient placement of trailers in and out of dock doors, optimizing dock utilization.
- Executed dock operations by switching trailers and equipment to and from docks.
- Operated yard trucks to transport trailers within the facility.
- Executed check-in and checkout process for incoming and outgoing loads, ensuring accuracy and compliance.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Performed pre-trip inspections on the truck to ensure it was safe for use.
- Secured loads properly according to company standards using chains, straps, ratchets or other fastening devices.
- Assisted with the loading and unloading of cargo using forklifts, pallet jacks, hand carts, or other equipment.
- Initiated yard checks to maintain inbound and outbound dock and staging areas.
- Verified count and condition of products to report overages, shortages and damages.
- Maintained accurate records and logs and reported discrepancies immediately to professionals.
- Collaborated effectively with team members to achieve operational goals.
- Oversaw case management by writing and responding to cases for trailer repairs and load bookings.
- Trained over 10 associates in ship dock operations based on performance and work ethics.
- Operated robot for transship TDR process and provided pit training in ship dock.
- Provided excellent customer service by responding promptly to customer inquiries.
Teacher
Coalmont Elementary
Coalmont
01.2016 - 01.2017
- Developed lesson plans that increased student understanding and participation.
- Delivered engaging mathematics lessons to sixth, seventh, and eighth grade students.
- Implemented classroom management strategies that fostered a positive learning environment.
- Adapted curriculum materials to meet diverse learning needs of students.
- Assessed student performance through various evaluations and provided constructive feedback.
- Collaborated with colleagues to design interdisciplinary projects that enhanced student learning.
- Facilitated parent-teacher conferences to discuss student progress and concerns.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Utilized technology-based learning tools to enhance classroom instruction.
- Organized extracurricular activities to promote student engagement and teamwork.
- Led students through safety procedures for active shooter and fire drills.
- Led students through safety procedures for active shooter and fire drills.
Overnight Assistant Manager
Advance Financial
McMinnville
01.2012 - 01.2016
- Managed overnight operations, improving financial service delivery and operational efficiency.
- Oversaw cash handling procedures to maintain accurate financial records.
- Executed daily functions, including paperwork completion and till counts for store and safe.
- Created employee schedules, aligning staffing levels with store needs to support operational continuity.
- Documented daily objectives in spreadsheets, tracking employee performance and numbers.
- Assigned tasks to crew members to streamline workflow and improve productivity.
- Assisted in daily store operations, managing staff, stocking shelves, and addressing customer inquiries to enhance service quality.
- Responded promptly to customer inquiries, resolving issues and ensuring satisfaction.
- Resolved customer complaints quickly and effectively while maintaining a positive attitude.
- Delivered exceptional customer service to enhance client satisfaction.
- Ensured all employees adhered to company policies and procedures.
Cake Decorator/ Cashier
Walmart
McMinnville
01.2009 - 01.2012
- Decorated cakes based on customer specifications to enhance satisfaction.
- Designed custom cake decorations for various occasions and themes.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Assembled multiple tiers of cakes with precision and stability.
- Guided customers in selecting cake designs that best matched their event themes.
- Provided exceptional customer service during cake consultations and orders.
- Collaborated with team members to ensure timely order completion.
- Processed customer transactions, ensuring accurate change and delivering exceptional service.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Oversaw inventory of baking supplies and ingredients, facilitating smooth production processes.
Cryptologic Technician (Interpretive)
US Navy
Adak
01.1990 - 01.1993
- Obtained top secret clearance to access classified information.
- Translated complex documents and audio files into actionable intelligence reports.
- Interpreted intercepted messages to assess their significance for intelligence purposes.
- Conducted cryptanalytic activities to decipher coded messages.
- Broke down signals for effective communication analysis.
- Coordinated with other military branches to share intelligence and improve situational awareness.
- Studied military operations to support mission readiness and improve operational effectiveness.
- Evaluated transmission characteristics of radio signals to identify potential sources of interference impacting communication.
- Maintained and repaired electronic equipment for collecting, analyzing, storing, processing, and disseminating intelligence data.
Education
Web Development Certificate -
Kenzie Academy
Indianapolis, IN10.2020
Masters Degree -
Tennessee Technological University
Cookeville, TN01.2016
Bachelor's Degree -
Tennessee Technological University
Cookeville, TN01.2006
Skills
- Warehouse operations
- Inventory management
- Trailer positioning
- Safety compliance
- Safety inspections
- Client relations
- Equipment handling
- Problem resolution
- Decision-making
- Multitasking capacity
- Attention to detail
- Detail orientation
- Situational awareness
- Stress tolerance
- Team collaboration
- Teamwork skills
- Safety standards
- Safety training
- Organizational skills
- Pattern recognition
- Customer service
- Problem-solving
Timeline
Office Lead/ Spotter
NFI Industries
06.2021 - 07.2025
Hostler Driver
TOM Logistics
01.2017 - 01.2021
Teacher
Coalmont Elementary
01.2016 - 01.2017
Overnight Assistant Manager
Advance Financial
01.2012 - 01.2016
Cake Decorator/ Cashier
Walmart
01.2009 - 01.2012
Cryptologic Technician (Interpretive)
US Navy
01.1990 - 01.1993
Web Development Certificate -
Kenzie Academy
Masters Degree -
Tennessee Technological University
Bachelor's Degree -
Tennessee Technological University