Tammy Crowder
Jackson
Summary
Dynamic Patient Access Representative with a proven track record at West Tennessee Healthcare, excelling in HIPAA compliance and customer service. Enhanced patient satisfaction through effective problem-solving and streamlined registration processes. Skilled in insurance verification and adept at multitasking, ensuring quality care in fast-paced environments.
Overview
37
37
years of professional experience
Work History
Patient Access Representative/Supervisor
West Tennessee Healthcare
06.1988 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Recreation Attendant
City of Jackson Tenn
08.2020 - 03.2022
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using Software and Software.
- Inspected park and recreational areas regularly to maintain safe and clean premises.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Oversaw daily opening and closing procedures, ensuring accurate cash handling processes were followed.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Conducted regular facility walkthroughs, identifying potential hazards or maintenance needs for prompt resolution.
- Provided support in organizing sports leagues, resulting in increased community involvement and participation.
- Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating, and deactivating working displays and turning off and on lights for security.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Answered guest questions to provide fun game experience.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
Lead Person
Macy's
10.2019 - 01.2020
- Collaborated with stakeholders to gather requirements and establish project priorities, ensuring alignment with overall company goals.
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate Of Science - Business Communication
Jackson State Community College
Jackson, TNNA - Biology
Tennessee State University
Nashville, TNSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Registration and admissions
Timeline
Recreation Attendant
City of Jackson Tenn
08.2020 - 03.2022
Lead Person
Macy's
10.2019 - 01.2020
Patient Access Representative/Supervisor
West Tennessee Healthcare
06.1988 - Current
Associate Of Science - Business Communication
Jackson State Community College
NA - Biology
Tennessee State University
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