Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Helms

White House

Summary

Focused Retail Operations Manager bringing 20 years of hands-on experience. A dependable and punctual individual with outstanding people management, data processing and delegation abilities. Available 40 hours per week.

Overview

21
21
years of professional experience

Work History

Assistant Retail Operations Manager

Torrid
06.2023 - Current
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Contributed to leadership team for implementing company policies and procedures.
  • Directed training and performance monitoring for 20 staff members.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Exceeded revenue goals on consistent basis, resulting in commendation from management.
  • Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
  • Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
  • Trained new hires on customer service policies and procedures.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Executive Assistant

C-Tech Controls
06.2010 - Current
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Developed and maintained automated alert systems for important deadlines.
  • Updated and maintained confidential databases and records.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Led staff and vendors in providing high level of service for owner and guests.

Lead Customer Service Manager

Disney
10.2017 - 03.2022
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Executive Assistant

Living To Go Ministries
03.2003 - 04.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Wrote reports, executive summaries and newsletters.
  • Led staff and vendors in providing high level of service for owner and guests.

Education

High School Diploma -

Hunters Lane High School
Nashville, TN

Skills

  • Operational Efficiency
  • Shrink Reduction
  • Profit and Loss Management
  • Employee Performance Evaluations
  • Interviewing and Prescreening
  • Hiring and Onboarding

Timeline

Assistant Retail Operations Manager

Torrid
06.2023 - Current

Lead Customer Service Manager

Disney
10.2017 - 03.2022

Executive Assistant

C-Tech Controls
06.2010 - Current

Executive Assistant

Living To Go Ministries
03.2003 - 04.2010

High School Diploma -

Hunters Lane High School

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Tammy Helms