TAMMY HUGHES
White House
Summary
Experienced Assistant Property Manager with a strong record in resolving resident and property issues. Expertise in scheduling, financial management, vendor relations, and operational oversight. Recognized for leadership, efficiency, and a commitment to high-quality service delivery. Proven ability to enhance tenant satisfaction and optimize property performance through effective communication and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ASSISTANT PROPERTY MANAGER
RKW Residential
04.2020 - Current
- Collect rent and ancillary fees from residents
- Inspect vacated apartments
- Process move out statements
- Lease Apartments
- Maintain relationships with residents through lease renewal and community events
- Inspect resident files
- Various reporting due monthly (Rent Growth, Renewals, etc)
- Contact delinquent residents and communicate effectively with notices, emails etc
- Resolve resident issues and complaints
- Maintain lease management through Blue Moon
- Walk make ready apartments
- Schedule vendors
- Provide leadership and guidance in the absence of property manager
- Input market survey's weekly
- Outside marketing
ASSISTANT PROPERTY MANAGER, *LEASING MANAGER, *LEASING CONSULTANT
MAA, Aventura, Monthaven Park Apartments
04.2002 - 04.2020
- Collect rent and ancillary fees from residents
- Inspect vacated apartments
- Process move out statements
- Lease Apartments
- Maintain relationships with residents through lease renewal and community events
- Inspect resident files
- Contact delinquent residents and communicate effectively with notices, emails etc
- Resolve resident issues and complaints
- Maintain lease management through Merlin
- Walk make ready apartments
- Schedule vendors
- Provide leadership and guidance in the absence of property manager
- Input market survey's weekly
- Outside marketing
Education
REAL ESTATE LICENSE -
CLI
Nashville, TN05.2016
ASSOCIATES - Photography
Nashville State Tech
Nashville, TN01.1996
Skills
- Excel
- One-Site (beginner)
- YARDI-VoYager (experienced)
- Rent café-CRM
- MRI
- Microsoft Word
- Outlook
- Effective letter writing
- Renewals Management
- Complaints Investigation
- Telephone Etiquette
- Rental Pricing Strategies
- Operating Cost Tracking
- Violation Resolution
- Collections Procedures
- Rent Collection
- Disturbance Handling
- Grounds and Facility Inspection
- Policy and Procedure Enforcement
- Tenant Screening
- Vacancy Marketing
- Application Process Proficiency
- Deposits Management
- Legal Issue Resolution
- Dispute Handling
- Fair Housing Laws Knowledge
- Background Check Investigations
- Occupant Retention
- Market Tracking
- Effective Conflict Resolution
- Conducting Tours
- Maintenance and Supply Requests
- Email Etiquette
- Customer Inquiries
- Customer Relations
- Screening Procedures
- Capital Projects Management
- Unit Readiness
- Correspondence Writing
- Occupancy Strategies
- Month-End Closings
- Rent Pricing Optimization
- Social Media Engagement
- Property Management Software Understanding
Accomplishments
Results-driven property management professional with proven ability to multitask and handle multiple scenarios simultaneously while maintaining accuracy and efficiency.
Successfully developed and executed a renewal strategy that increased retention to 75% and consistently maintained a delinquency rate of only 5%. Known for strong problem-solving skills, strategic planning, and the ability to balance resident satisfaction with company goals.
Certification
Real Estate License, CLI, Nashville, TN, 05/01/16
Volunteer Experience
Driver Helper, Meals on Wheels, Gallatin, 01/01/22, Present
Awards
- Support Manager of the Quarter
- Delinquency Award
Timeline
ASSISTANT PROPERTY MANAGER
RKW Residential
04.2020 - Current
ASSISTANT PROPERTY MANAGER, *LEASING MANAGER, *LEASING CONSULTANT
MAA, Aventura, Monthaven Park Apartments
04.2002 - 04.2020
ASSOCIATES - Photography
Nashville State Tech
REAL ESTATE LICENSE -
CLI
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