Tammy Shelton
Nunnelly
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
20
20
years of professional experience
Work History
Customer Service
The Goal Post
09.2014 - Current
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in Production work.
- Assisted in Billing.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Customer Service/Income Tax Preparer
H & R Block Tax Services
01.2004 - 08.2014
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Demonstrated attention to detail while preparing complex tax returns for individuals, partnerships, corporations, and trusts.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Facilitated communication between clients and tax authorities.
Education
CNA - Certified Nursing Assistant
THCA
TN2006
Tax Certification - Accounting/Tax
H&R Block
TN2011
Skills
- Document Control
- Order and Refund Processing
- System implementation
- Complaint Handling
- Filing
- Product and service solutions
- Building rapport
- Process Improvement
- Multi-line phone talent
- Product Sales
- Account updating
- Record preparation
- Order Fulfillment
- Shipping procedures understanding
- Customer satisfaction measurement
- Regulatory Compliance
Timeline
Customer Service
The Goal Post
09.2014 - Current
Customer Service/Income Tax Preparer
H & R Block Tax Services
01.2004 - 08.2014
CNA - Certified Nursing Assistant
THCA
Tax Certification - Accounting/Tax
H&R Block
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