Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tammy Smith

Cleveland

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Wolf Management, excelling in insurance billing and patient care. Proven ability to enhance customer satisfaction through attentive service and problem-solving skills. Proficient in data entry and Medicare knowledge, effectively managing over 450 patient profiles to streamline medication synchronization.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Wolf Management
04.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
  • Manage a synchronized program of over 450 patients : that aligns patient medication's to one consistent pick up date
  • Maintain a complete understanding of Medicare when it pertains to prescription coverage. Using that knowledge to meet with multiple patients daily during open enrollment to help explain/assist with any questions they may have
  • Ability to work anywhere in the pharmacy such as: my normal duties listed above, the normal pharmacy workflow , and the point of sale



Certified Pharmacy Technician

Target Pharmacy
07.2015 - 04.2019
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Certified Pharmacy Technician

Cooke's Pharmacy
03.2010 - 07.2015
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • In charge of maintaining patient charge accounts. Prepared monthly statements of prescription co-pays charged, to be billed monthly.
  • Knowledge of ordering, reviewing and submitting the daily drug order.
  • Knowledge of return process of medications that were no longer needed in our inventory

Education

GED -

Cleveland State Community College
Cleveland, TN

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Clinical Pharmacy Experience
  • Customer service
  • HIPPA
  • Medicare Part D Insurance Knowledge
  • Medical Billing
  • Cash Handling
  • Computer Skills
  • Insurance Verification
  • Medicare Part B Skills
  • Medicare

Certification

  • CPhT - Certified Pharmacy Technician
  • ACPE Immunization Certification, APhA-1/7/2021

Timeline

Certified Pharmacy Technician

Wolf Management
04.2019 - Current

Certified Pharmacy Technician

Target Pharmacy
07.2015 - 04.2019

Certified Pharmacy Technician

Cooke's Pharmacy
03.2010 - 07.2015

GED -

Cleveland State Community College

Similar Profiles

CREATE PROFILE
Tammy Smith