Tamra Williams
Franklin
Summary
Results-driven, dependable and detail-oriented Patient Account Manager with expertise in medical billing and operations, HIPAA compliance, and effective follow-up skills. Proven track record in streamlining processes, successful resolution of denied claims and securing reimbursements. Almost 20 years experience in the medical field working various aspects of the healthcare industry so to better understand as a whole
Overview
13
13
years of professional experience
Work History
Patient Account Manager
Medcycle Management
Brentwood, TN
07.2023 - Current
- Managed patient accounts to ensure accurate billing and timely collections.
- Streamlined account management processes to improve operational efficiency.
- Focus on revenue cycle , assisting with insurance follow-ups, denied claims, appealing claims while making calls to insurance companies and taking incoming patient calls as well.
- Work closely with different hospitals to achieve successful reimbursement.
- Reduced outstanding accounts receivable balances through diligent follow-up on unpaid claims and denials.
Account Manager
Medicopy
Nashville, TN
06.2021 - 03.2023
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Developed strategic plans to enhance customer satisfaction and retention rates.
- Uploaded medical records using HIPAA regulations and released according to facility, state and federal law
- Responded to patient inquiries to provider information and details of medical records
Physician Practice Manager
Harpeth Family Medicine
Brentwood, TN
04.2013 - 06.2021
- Streamlined patient scheduling processes to enhance operational efficiency and reduce wait times.
- Developed staff training programs to improve team performance and enhance patient care quality.
- Implemented electronic health record systems, ensuring compliance with regulations and improving data accuracy.
- Optimized billing procedures, resulting in timely reimbursements and improved cash flow management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Consulted with healthcare professionals on business decisions
- Recruited, hired and trained all staff along with ongoing staff development
Education
No Degree - Nursing And Dietician
MTSU
Murfreesboro, TNHigh School Diploma -
FHS
Franklin, TN05-2003
Skills
- Medical billing
- HIPAA compliance
- Healthcare industry
- Experience of Epic, Artiva & Nextgen
- Experience in Excel
- Medical terminology
- Insurance billing
- Follow-up skills
- Task prioritization
- Proactive and focused
- Self motivation
Timeline
Patient Account Manager
Medcycle Management
07.2023 - Current
Account Manager
Medicopy
06.2021 - 03.2023
Physician Practice Manager
Harpeth Family Medicine
04.2013 - 06.2021
No Degree - Nursing And Dietician
MTSU
High School Diploma -
FHS