Tamsyn "Tammy" Townsend
Manchester
Summary
Dynamic and professional restaurant supervisor candidate with a deep understanding of operational excellence and team leadership. Enhanced service efficiency through targeted staff training and high employee retention. Skilled in problem resolution, inventory control and fostering a culture of excellence and customer satisfaction. Solid background in managing daily operations and driving team performance. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
Work History
General Manager /Operating Partner
Townsend Hospitality Group
10.2021 - Current
- Managed team performance, fostering a culture of accountability and excellence in customer service, food quality and cleanliness of facility.
- Implemented training programs to upskill staff, resulting in improved service efficiency and consistency.
- Streamlined daily operations through process improvements, increasing overall speed of service, customer care while maintaining store cleanliness and employee productivity.
- Maintained low employee turnover , handled employee reviews, training, and scheduling.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and reinforcing personnel on company policies and procedures.
Deputy Clerk
Rutherford County Clerk's Office
06.2020 - 10.2021
- Assisted in managing public inquiries, providing accurate information regarding county services and documentation.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
- Contributed to a positive work environment through effective communication skills.
- Edited and proofread documents for accuracy and completeness.
Rental Coordinator
Stewart's Special Events
06.2018 - 05.2020
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Managed daily operations on rental items out going rentals and returning rentals.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Collected deposits and rental payments.
Restaurant Area Supervisor
Townsend Foods Inc.
12.2002 - 06.2018
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members in best practices for production efficiency.
- Coordinated inventory management, optimizing stock levels to meet demand fluctuations.
- Fostered a culture of continuous improvement through regular feedback sessions with employees, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all location
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Tracked hours and inventory usage, and prepared associated reports.
- Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
No Degree - Science
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Oakland High School
Murfreesboro, TN05-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Staff management
- Customer relations
- Staff training/development
- Inventory control
- Employee scheduling/retention
- Schedule management
- Facility management
Timeline
General Manager /Operating Partner
Townsend Hospitality Group
10.2021 - Current
Deputy Clerk
Rutherford County Clerk's Office
06.2020 - 10.2021
Rental Coordinator
Stewart's Special Events
06.2018 - 05.2020
Restaurant Area Supervisor
Townsend Foods Inc.
12.2002 - 06.2018
No Degree - Science
Middle Tennessee State University
High School Diploma -
Oakland High School