Tandra Jones
Millington,TN
Summary
Experienced professional with a successful history of surpassing sales goals and fostering client connections. Skilled in project management, team leadership, strategic thinking, and problem-solving. Seeking a career transition to apply these talents in a new industry. Confident in my ability to drive results and add value to any organization. Eager to tackle fresh challenges and make a significant impact in a dynamic work setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Lakeside Behavioral Health
06.2025 - Current
- Monitor and document patient behavior, mood, and vital signs.
- Support treatment plan implementation and provide emotional support.
- Conduct group sessions and therapeutic activities.
- Assist with hygiene and daily living tasks for patients.
- Respond to crises using de-escalation techniques.
- Transport and escort patients to appointments.
- Maintain a safe, sanitary, and structured environment.
Direct Support Professional
Volunteers of America
06.2022 - 12.2023
- Delivered daily care and supported individuals with disabilities.
- Tracked and updated resident data; ensured documentation compliance.
- Trained new staff and supported onboarding processes.
- Promoted to Home Manager within one year for outstanding leadership.
Mental Health Technician
Visions of Hope
03.2020 - 03.2022
- Created individualized care plans with interdisciplinary teams.
- Promoted independence through life-skills support.
- Applied behavioral strategies to improve resident outcomes.
- Participated in team meetings to review progress and refine care plans.
- Ensured a safe environment through regular health and safety assessments.
Executive Assistant to the Executive Director
Visions of Hope
03.2020 - 03.2022
- Ensured compliance with regulatory standards and internal policies.
- Tracked operational metrics and managed interdepartmental coordination.
- Verified personnel documentation and HR processes.
- Promoted from Secretary to Executive Assistant for exceptional performance.
- Managed calendars, prepared agendas, and facilitated executive meetings.
- Maintained efficient digital and physical filing systems.
Education
Bachelor of Professional Studies - Health Services
University of Memphis
Memphis, TN12.2024
Skills
- Patient & Client Care
- Behavioral Support & Crisis Intervention
- Administrative & Operational Support
- Leadership & Training
- Personnel Documentation
- Data Management & Compliance
- Policy & Procedure Interpretation
- Customer Service
- HIPAA & Confidentiality Practices
- De-escalation techniques
- Behavior observation
Certification
- CPR Certified, American Heart Association – Memphis, TN
- Lean Six Sigma Green Belt, The Henson Consortium
- Lean Six Sigma Yellow Belt, The Henson Consortium
- Certified Associate in Project Management Training (24 hours) – Project Management Institute
Timeline
Mental Health Technician
Lakeside Behavioral Health
06.2025 - Current
Direct Support Professional
Volunteers of America
06.2022 - 12.2023
Mental Health Technician
Visions of Hope
03.2020 - 03.2022
Executive Assistant to the Executive Director
Visions of Hope
03.2020 - 03.2022
Bachelor of Professional Studies - Health Services
University of Memphis
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