Tangi Bailey
Jackson
Summary
- Social Work
- High standard of professionalism, integrity and excellence Proficient in accounts receivable , billing, customer service, and health insurance verification
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
24
24
years of professional experience
Work History
Refill
Coram Cvs Infusions Service
Jackson
01.2014 - 03.2025
- Customer Service
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Billing
- Worked with cross-functional teams to achieve goals.
- New Patient
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Customer service
Portfolio Recovery Associates
Jackson
01.2005 - 01.2009
- Collections
- Implemented strategies to support customer service delivery.
- Provided customer service regarding payment processing issues.
- Developed customer service procedures, policies and standards.
- Counseling
- Prepared reports on customer service satisfaction surveys.
- Provided customer service to ensure customer satisfaction.
- Computer Skills
- Data Entry
- Generated reports on customer service activities.
- Examined metrics and prepared IT project progress reports.
- Created, saved and shared documents for internal team and customers.
- Provided guidance to end-users regarding best practices while working with different Microsoft products like Outlook Express or Internet Explorer.
- Utilized basic computer skills such as Microsoft Office Suite when required during setup or operations of audiovisual equipment.
- Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
- Utilized proficiency in customer relations and excellent computer skills to devise and implement effective solutions.
Data Entry
Department Of Human Services
Trenton
01.2001 - 01.2005
- Customer Service
- Verified accuracy of data entry in various databases.
- Assisted with data entry into internal databases.
- Performed data entry into internal systems as needed.
- Developed and implemented procedures for data entry operations.
- Counseling
- Conducted data entry and analysis on spreadsheets.
- Performed data entry into the customer information system.
- Computer Skills
- Performed data entry into accounting software programs.
- Performed basic calculations and computer data entry.
- Developed business processes for data entry and reporting.
- Assisted with filing, scanning, and data entry tasks.
Education
Business Administrations -
Bethel University
01.2017
Basics -
Dyersburg State community College
01.1998
High School - General
Gibson County High School
05.1995
Skills
- Customer service
- Data entry
- Billing procedures
- Microsoft Office
- Team collaboration
- Payment processing
- Conflict resolution
- Problem solving
- Interpersonal communication
- Cross-functional teamwork
- Microsoft Word
- Friendly, positive attitude
- Verbal communication
- Relationship building
- Decision-making
- Organizational skills
- Dependable and responsible
Goals
To strive for excellence, stability and to be able to achieve effective management skills, and customer satisfaction.
Technology Skills
- Windows XP
- Microsoft Office
- Internet
Related Experience
- Portfolio Recovery Associates, 01/05-12/09, Jackson, TN, Customer service, Collections, Counseling, Data Entry
- Department Of Human Services, 01/01-12/05, Trenton, TN, Data Entry, Customer Service, Counseling
- Coram Cvs Infusions Service, 01/14-3/25, Jackson, TN, Refill, Customer Service, Billing, New Patient
Timeline
Refill
Coram Cvs Infusions Service
01.2014 - 03.2025
Customer service
Portfolio Recovery Associates
01.2005 - 01.2009
Data Entry
Department Of Human Services
01.2001 - 01.2005
Business Administrations -
Bethel University
Basics -
Dyersburg State community College
High School - General
Gibson County High School