Tanjeeda Khatun
Spring Hill,TN
Summary
Logistics professional with proven track record in managing terminal operations and driving operational success. Known for fostering collaborative team environments and consistently achieving results in dynamic settings. Skilled in operational management and strategic planning, with reputation for adaptability and reliability. Experienced with evaluating insurance claims to ensure compliance with policies and regulations. Utilizes strong analytical skills to identify discrepancies and facilitate accurate resolutions. Track record of maintaining detailed records and providing exceptional customer service. Experienced with overseeing lodging operations to ensure high standards and guest satisfaction. Utilizes effective staff management and resource allocation to optimize performance. Track record of maintaining operational efficiency and fostering positive guest experience.
Overview
14
14
years of professional experience
Work History
Fleet Manager/ Claim Analyst
North American Auto Transportation
08.2023 - 02.2025
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
- Continuously sought opportunities to streamline workflows and implement process improvements within the claims department, resulting in increased efficiency and productivity levels.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Maintained claims data in ETYMS and Salesforce. systems.
Terminal Manager
Moore Transport Of Tulsa
12.2022 - 08.2023
- Developed emergency protocols for Transportation and safety guidelines.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service.
- Set terminal goals to adhere to plans.
- Performed repeated bending, kneeling, twisting and overhead reaching.
- Collaborated with 30-member team to create, modify and implement goals, procedures and policies.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored employee performance and productivity.
- Fielded customer complaints and comments and rectified issues.
- Collaborated with 30-member team to create, modify and implement goals, procedures and policies.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Handled customer complaints and revised process to improve service, boosting customer service.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Negotiated contracts with outside providers to minimize cost and increase profitability.
Senior Operations Supervisor
Moore Transport Of Tulsa
04.2022 - 11.2022
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Operations Supervisor
Moore Transport Of Tulsa
04.2021 - 04.2022
- Promotes safety and quality by ensuring drivers are following all safety policies and procedures.
- Scheduling, assigning and dispatch all drivers
- Pre-plans all loads via customer forecasts
- Dispatching age according to dispatch reliability standards
- Provide excellent customer service to all customers 6. Ensure drivers are using EPOD’s correctly
- Update and build efficient, profitable loads in dispatch program (Cargotel)
- Enters all assignments into database (Cargotel)
- Assists drivers in troubleshooting when necessary
- Ensures drivers have collected all appropriate documentation and signatures related to delivery of units.
- Informs customer of delivery/pick-up times.
- Monitors drivers daily Hours of Service and weekly revenue.
- Interacts with all employees to exchange information, answer questions and resolve problems.
- Follows policies and procedures as defined by the company.
- Maintains reliable and dependable work attendance. Not exclusive list of duties; responsible for all duties as assigned.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lodging Manager
Ramada Inn
02.2020 - 03.2021
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
- Confers and coordinates with maintenance and housekeeping department heads to ensure all service are completed.
- Develops policies and procedures to ensure smooth operations of hotel.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts
- Carried out day-day-day duties accurately and efficiently.
Guest Relations Coordinator
Ramada Inn
02.2018 - 06.2019
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained excellent attendance record, consistently arriving to work on time.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Advised guests about on-property and off-site amenities best suiting needs.
- Distributed promotional items and coordinated special guest engagement events.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Coordinated schedules and set appointments for guests and staff.
- Engaged guests through upbeat conversation and personalized service.
- Arranged for transportation to and from airport, train station and events for visitors.
Manager Marketing and Night Auditor
Americas Best Value Inn,
09.2017 - 02.2018
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Developed innovative and targeted collateral to support overall branding objectives.
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
- Developed network of related professionals to open up business opportunities.
Supervisor and Office Coordinator
The Tower By Gouman Hotel
10.2010 - 01.2017
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Routed correspondence to facilitate timely communication between team members, guests.
- Preparing action plan to meet customer service standards.
- Supervised cleaning, maintenance and inspection rooms.
- Trained and supervised housekeeping and food & beverage staff.
Education
Master of Arts - Organizational Leadership
Western Kentucky University
Bowling Green, KYMaster of Arts - Marketing And Innovation
Anglia Raskin University
London, UKBachelor of Arts - Business And Marketing Strategy
EduQual
London ,United KingdomMaster of Arts - Law
Northern University of Bangladesh
Dhaka, BangladeshBachelor of Arts - Law
Stamford University Bangladesh
Dhaka , BangladeshSkills
- Analytical Skill
- Leadership ability
- Strong communication
- Problem solving
- Marketing
- Strategic planning and analysis
- Policy and procedure adherence
- Supply Chain Performance Management
- Daily Operations Management
- Team Supervision
- Performance Monitor
- Dispatching
- Continuous Improvement Projects
- Development Management
- Load Planning
- Adaptability
- Attention in details
- Time management
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Full Professional
Timeline
Fleet Manager/ Claim Analyst
North American Auto Transportation
08.2023 - 02.2025
Terminal Manager
Moore Transport Of Tulsa
12.2022 - 08.2023
Senior Operations Supervisor
Moore Transport Of Tulsa
04.2022 - 11.2022
Operations Supervisor
Moore Transport Of Tulsa
04.2021 - 04.2022
Lodging Manager
Ramada Inn
02.2020 - 03.2021
Guest Relations Coordinator
Ramada Inn
02.2018 - 06.2019
Manager Marketing and Night Auditor
Americas Best Value Inn,
09.2017 - 02.2018
Supervisor and Office Coordinator
The Tower By Gouman Hotel
10.2010 - 01.2017
Master of Arts - Organizational Leadership
Western Kentucky University
Master of Arts - Marketing And Innovation
Anglia Raskin University
Bachelor of Arts - Business And Marketing Strategy
EduQual
Master of Arts - Law
Northern University of Bangladesh
Bachelor of Arts - Law
Stamford University Bangladesh
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