T'Anna Harris
Nashville
Summary
Results-driven team player with a passion for streamlining processes and fostering collaboration. Experienced in effectively managing high-volume workloads and working with cross-functional teams to ensure completion of projects. Adept at troubleshooting and identifying areas for improvement for customer satisfaction.
Overview
10
10
years of professional experience
Work History
Warranty Services Coordinator
Amrize
Nashville
09.2025 - Current
- Issue purchase and work orders to contractors based on geographic location, performance metrics, and quality ratings, ensuring timely response to leak notifications and service requests.
- Communicates scope, pricing, and warranty terms effectively to contractors to align expectations and performance with company standards.
- Audit contractor invoices to verify adherence to purchase order terms, repair rate limits, and industry-standard costs, reducing overcharges and controlling departmental expenditures.
- Balance cost containment and client service by negotiating with contractors and owners to align outcomes with warranty terms while maintaining positive relationships.
Long Term: Maximizer Planner
Philips Healthcare
Nashville
03.2022 - 09.2025
- Coordinated Tech Max upgrades with clinical specialists and field engineers for ultrasound systems software upgrades, leading to timely onsite visits and enhanced customer satisfaction.
- Supported clinical specialist with sales by offering training and education to healthcare providers on product usage and software applications.
- Partnered with the business operation specialists, zone installation managers, and service teams to ensure all planned and scheduled activities are assigned, documented, visible, and accurate on the Serviceboard calendar.
- Analyzed service schedules to identify bottlenecks, implementing strategies that improved workflow efficiency and reduced service delays.
Resource Planner
Philips Healthcare
Alpharetta
06.2020 - 03.2022
- Provided guidance to field engineers during escalated service issues, fostering a collaborative approach to problem-solving, and enhancing team morale.
- Coordinated with Field Services Engineers to optimize resource allocation, enhancing response times and improving customer satisfaction.
- Coordinated orders of parts to reduce delays in onsite service and contribute to smoother operations.
- Act as the single point of contact for escalation issues of service work orders for field engineers.
- Fostered strong communication with customers, ensuring transparency in service updates and reinforcing trust in the support process.
Substance Abuse Counselor
Bay Area Treatment Center
Pinellas Park
08.2017 - 04.2020
- Implemented tailored treatment plans, leading to measurable improvements in patient recovery rates and satisfaction.
- Provided individual counseling and support to patients with drug and alcohol abuse.
- Facilitated group and individual therapy in outpatient setting.
- Worked with patients to complete all intake, discharge and transfer paperwork.
- Fostered a safe environment for patients, promoting trust and open communication to enhance therapeutic outcomes.
- Managed clinic supplies inventory, ensuring that the clinic was stocked for employees and patients.
Team Lead
Victoria Secret
Atlanta
11.2015 - 06.2017
- Trained and mentored sales associates on effective sales techniques, resulting in an increase in exceeding daily sales targets.
- Utilized sales strategies to build customer relationships for upselling merchandise, and promoting the store credit card.
- Coordinated visual merchandising to align with brand standards and seasonal promotions.
- Oversaw scheduling to optimize staff coverage during peak shopping seasons.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
Education
Bachelor Of Arts - Sociology
Georgia State University
Atlanta, GA07.2017
Skills
- Workday
- SAP
- ServiceMax
- Salesforce
- PSA
- Event Planning
- Sales
- Resource Management
- Customer Service
- Problem Solving
- Communication
Timeline
Warranty Services Coordinator
Amrize
09.2025 - Current
Long Term: Maximizer Planner
Philips Healthcare
03.2022 - 09.2025
Resource Planner
Philips Healthcare
06.2020 - 03.2022
Substance Abuse Counselor
Bay Area Treatment Center
08.2017 - 04.2020
Team Lead
Victoria Secret
11.2015 - 06.2017
Bachelor Of Arts - Sociology
Georgia State University