Tanner Vokoun
Cookeville
Summary
Dynamic customer service professional with a proven track record at Wisetack, consistently ranking in the top five for CSAT. Skilled in conflict resolution and problem-solving, I enhance workflows and deliver exceptional service, leveraging technical expertise to address complex inquiries efficiently. Committed to fostering positive customer experiences and driving operational success.
Overview
8
8
years of professional experience
Work History
CX Agent (I)
Wisetack
03.2025 - Current
- Achieved top five ranking in CSAT consistently since start date.
- Enhanced workflow and reduced call times through targeted improvements.
- Leveraged problem-solving skills to resolve complex customer inquiries effectively.
- Provided excellent service through inbound and outbound calls, consistently meeting minimum targets.
CALL CENTER SPECIALIST / OPERATIONS
ONE BANK OF TENNESSEE
Sparta
01.2024 - 03.2025
- Managed customer calls to resolve issues and answer inquiries promptly.
- Ensured high-quality, friendly service for customers contacting the bank.
- Executed daily reports in a timely manner to support operational efficiency.
- Assisted customers with fraudulent activity on accounts and explained dispute processes.
- Provided account balance information to customers accurately and swiftly.
- Verified checks to maintain security and compliance standards.
- Guided customers through internet banking inquiries, including enrollments and setup assistance.
- Processed stop payments for ACH withdrawals as requested by customers.
ASSISTANT MANAGER
Workout Anytime 24/7
Cookeville
08.2022 - 10.2023
- Oversaw daily operations and team management in sales environment.
- Executed inventory management to maintain optimal stock levels.
- Conducted cold calling to generate leads and expand client base.
- Sold memberships to new prospects, increasing revenue streams.
- Implemented social media marketing strategies to enhance brand visibility.
- Facilitated business-to-business sales, establishing strong partnerships.
- Trained new employees on company procedures and sales techniques.
- Managed email communications for Cookeville location, ensuring prompt responses.
SERVICE DESK
Planet Fitness
Cookeville
07.2018 - 08.2022
- Provided a Great, Friendly, and Welcoming environment for members
- Maintained a clean and sanitized gym
- Deep cleaned gym equipment and restrooms
- Promptly and professionally responded to incoming calls
- Handled billing information, including checking accounts and debit/credit cards
- Handled billing issues regarding late payments
- Provided onsite training to new employees
- Handled sign ups and cancellations of memberships
- Light maintenance on gym equipment and tanning beds
COOK
Chick-Fil-A
Cookeville
03.2018 - 07.2018
- Executed initial preparation of food items, including soups, sauces, and salads.
- Completed preparation for entrees to meet service standards.
- Prepared orders efficiently to ensure timely delivery.
- Maintained kitchen cleanliness through comprehensive sanitation duties.
- Performed dishwashing and organized utensils and equipment during closing procedures.
Education
Bachelor of Science - Business Administration with a Major in Finance
Tennessee Technological University
Cookeville, TNHigh School Diploma -
Upperman High School
Baxter, TNSkills
- Conflict resolution
- Customer service excellence
- Mentoring and training
- Sensitive information handling
- Computer proficiency
- Interpersonal communication
- Technical expertise
- Multi-tasking ability
- Cold calling techniques
- Sales proficiency
- Marketing strategies
- Management skills
- Problem solving
Timeline
CX Agent (I)
Wisetack
03.2025 - Current
CALL CENTER SPECIALIST / OPERATIONS
ONE BANK OF TENNESSEE
01.2024 - 03.2025
ASSISTANT MANAGER
Workout Anytime 24/7
08.2022 - 10.2023
SERVICE DESK
Planet Fitness
07.2018 - 08.2022
COOK
Chick-Fil-A
03.2018 - 07.2018
Bachelor of Science - Business Administration with a Major in Finance
Tennessee Technological University
High School Diploma -
Upperman High School