Tanya Edwards
Pulaski
Summary
Dynamic professional with a strong background in customer service and problem-solving, honed at HH Lincoln Medical Center and CVS Pharmacy. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in multitasking and time management, consistently resolving issues and training new staff to uphold high standards.
Overview
9
9
years of professional experience
Work History
ER Registrar
HH Lincoln Medical Center
05.2020 - Current
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Welcomed patients to facility and assisted with registration sign-in process.
- Communicated with patients with compassion while keeping medical information private.
- Explained forms and documents to patients, guardians and family members, distributing
copies and confirming comprehension.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Carefully checked insurance information for benefits coverage and input pre-authorization
documents into system.
- Trained and developed new departmental employees on software systems, imputing
patient information and fully registering ER patients.
- Reviewed medical records for accuracy prior to filing them into the system.
Customer Service Manager
CVS Pharmacy
05.2016 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense
situations.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly
service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
GED -
School Board of Brevard County
Viera, FL11-2002
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
ER Registrar
HH Lincoln Medical Center
05.2020 - Current
Customer Service Manager
CVS Pharmacy
05.2016 - 03.2020
GED -
School Board of Brevard County
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