Summary
Overview
Work History
Education
Skills
Contact
Education
Timeline
Generic

Tanya Estes

Memphis

Summary

Experienced retail sales professional with a strong background in product placement and merchandising. Skilled in inventory management and shipment processing. Results-driven and committed to providing excellent customer service. Proven track record of success in increasing sales, managing inventory, and achieving financial goals. Keen eye for data to identify areas for improvement. Enthusiastic and eager to learn new skills in retail sales. Focus on maximizing business success by capitalizing on sales and service opportunities. Dependable team player with exceptional people skills, committed to high levels of job performance. 8 years of experience in all aspects of retail management as a Member Service Manager. Successfully led regional teams towards the achievement of customer service and company goals through transformative leadership and process optimization. Excited to leverage expertise in retail operations management and new business development to enhance a growing team. Personable Retail Sales Manager with expertise in managing talented teams and reducing shrink. Pursuing a similar position where understanding of merchandising strategies is highly sought after. Specializing in retail apparel sales, knowledgeable about on-trend fashions and products. Excellent experience in major brand sales within a fashion-forward customer demographic sets me apart from the competition.

Overview

22
22
years of professional experience

Work History

Business Manager

Dillards Department Store
03.2024 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

Sales Manager

Macy's
12.2018 - 02.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Legal Assistant

Law Office Of Addie Burks
03.2003 - 01.2018
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.

Education

Associate Degree in Medical Office - Medical Office

Concorde Career College
Memphis, TN
04.2008

High School Diploma -

Overton High School
Memphis, TN
05.1995

Skills

  • Strategic Planning
  • Performance Management
  • Sales Operation
  • Revenue Forecasting
  • Sales Tracking
  • Pipeline Management
  • Staff Management
  • Sales Reporting
  • Positive and Upbeat
  • Sales Processes
  • Goal Setting
  • Active listening
  • Team leadership
  • Multitasking capabilities
  • Customer Service
  • Account Acquisition
  • Operations Management

Contact

Memphis, TN 38106

Education

Memphis, TN,Memphis, TN

Timeline

Business Manager

Dillards Department Store
03.2024 - Current

Sales Manager

Macy's
12.2018 - 02.2024

Legal Assistant

Law Office Of Addie Burks
03.2003 - 01.2018

Associate Degree in Medical Office - Medical Office

Concorde Career College

High School Diploma -

Overton High School
Tanya Estes