Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya McNabb

Athens,TN

Summary

Dynamic individual with hands-on experience in mental health and substance abuse, and a talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.


Overview

19
19
years of professional experience
1
1
Certification

Work History

Program Director

Volunteer Behavioral Health
08.2022 - Current
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams throughout 11 counties across East Tennessee to uncover issues, identify applicable solutions, and offer guidance.
  • Maintained and updated project-related documents.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Redesigned and updated project-related documents.
  • Scheduled and supervised monthly staff meetings to discuss new ideas and update participants on program details and milestones.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Special Education Assistant

Etowah City School
08.2017 - 12.2019
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented student behaviors, interventions, and outcomes to enable the lead teacher to address pertinent issues.
  • Gave one-on-one attention to students while maintaining overall focus on the entire group of 20 students.
  • Developed professional relationships with school staff to contribute to a strong learning community.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • In the absence of a regular teacher, I took over to lead all classroom instruction and management.

Pharmacy Technician

Walgreens
10.2013 - 12.2015
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Medical Technician Supervisor

United States Air Force
12.2006 - 10.2013
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Administered medications and performed basic and advanced patient assessments.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Master of Science - Education

Tennessee Wesleyan
Athens
05-2026

Bachelor of Science - Education

Tennessee Wesleyan
Athens, TN
12-2023

Associate of Science - Elementary Education

Cleveland State Community College
Cleveland, TN
12-2020

Associate of Applied Science - Allied Health

Community College of The Air Force
Montgomery, AL
01-2012

Skills

  • Business oversight
  • Effective leader
  • Customer service experience
  • Policy and procedure improvements
  • Community engagement
  • Task delegation
  • Documentation and reporting
  • Recruitment and hiring
  • Training and development

Certification

  • Certified SOAR Representative - 2017
  • CPRS (actively finishing hours)-2025
  • Certified CTI case manager 2023 and 2025


Timeline

Program Director

Volunteer Behavioral Health
08.2022 - Current

Special Education Assistant

Etowah City School
08.2017 - 12.2019

Pharmacy Technician

Walgreens
10.2013 - 12.2015

Medical Technician Supervisor

United States Air Force
12.2006 - 10.2013

Master of Science - Education

Tennessee Wesleyan

Bachelor of Science - Education

Tennessee Wesleyan

Associate of Science - Elementary Education

Cleveland State Community College

Associate of Applied Science - Allied Health

Community College of The Air Force

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Tanya McNabb