Tanya Williams
Knoxville
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
19
19
years of professional experience
1996
1996
years of post-secondary education
Work History
Cashier
Kroger
Knoxville
09.2024 - Current
- Processed customer transactions accurately and efficiently at a leading grocery retailer.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided exceptional service support.
- Trained new cashiers on operational procedures and effective customer interaction skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
UT medical healthcare
United Healthcare Inc
Knoxville
10.2023 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Front End Manager
Food City
Knoxville
06.2021 - 10.2023
- Supervised front-end operations to ensure efficient customer service.
- Trained and mentored staff on company policies and procedures.
- Managed cash handling processes to maintain accuracy and security.
- Implemented training programs to enhance team performance and service quality.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Collaborated with management to improve overall store operations and efficiency.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved technical issues related to the front end development process.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Evaluated financial reports and trend forecasts.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
Bus Driver
Sullivan Bus Lines
Knoxville
08.2006 - 05.2021
- Transported children safely to various destinations throughout the city.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Assisted passengers with boarding and exiting the bus efficiently.
- Communicated effectively with dispatch regarding route changes or delays.
- Enforced safety regulations and policies to protect passengers and pedestrians.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
Education
Clinton High School
Clinton, TnSkills
- Cash handling
- Point of sale operations
- Payment processing
- Inventory management
- Customer Service
- Schedule breaks
References
References available upon request.
Timeline
Cashier
Kroger
09.2024 - Current
UT medical healthcare
United Healthcare Inc
10.2023 - 08.2024
Front End Manager
Food City
06.2021 - 10.2023
Bus Driver
Sullivan Bus Lines
08.2006 - 05.2021
Clinton High School