Tara Raines
Newport
Summary
Dependable and adaptable candidate with strong communication and teamwork skills; experienced in customer service, scheduling, billing support, and escalation management.
Overview
11
11
years of professional experience
Work History
Escalation Specialist
FoundEver
Morristown
01.2022 - Current
- Managed escalated customer inquiries, ensuring timely resolutions and enhancing customer satisfaction.
- Maintained a high level of quality assurance throughout the escalation process.
- Compiled detailed reports of escalations and resolutions to support knowledge sharing and prevent future issues.
- Documented incident reports, identifying recurring problems to inform process improvements.
- Provided training and support to new team members on escalation processes.
Bakery Sales Associate
Wal-Mart Supercenter
Newport
04.2015 - 12.2021
- Assisted customers in selecting baked goods and provided product recommendations.
- Ensured cleanliness and organization of bakery displays and work areas to enhance customer experience.
- Operated bakery equipment to prepare and package fresh items daily.
- Collaborated with team members to ensure efficient service during peak hours.
- Addressed customer inquiries and resolved issues, fostering positive relationships and loyalty.
- Created engaging displays and signage strategies to effectively promote seasonal products.
- Trained new associates on bakery procedures and customer service standards.
Education
Associate of Applied Science - Paralegal Studies
Walters State Community College
Morristown, TN05-2013
High School Diploma -
Cocke County High School
Newport, TN05-2006
Skills
- Escalation management
- Technical troubleshooting
- Customer service and support
- Quality assurance
- Conflict resolution
- Relationship management
- Critical thinking
- Sales techniques
- Training and mentoring
- Adaptability
- Time management
- Product presentation
Timeline
Escalation Specialist
FoundEver
01.2022 - Current
Bakery Sales Associate
Wal-Mart Supercenter
04.2015 - 12.2021
Associate of Applied Science - Paralegal Studies
Walters State Community College
High School Diploma -
Cocke County High School