Tara Wilson
Lafayette
Summary
Dynamic professional with a solid foundation in data entry and customer relations. Expertise in maintaining data quality and operational efficiency while managing high-pressure situations. Strong organizational skills ensure superior service delivery and effective communication across departments.
Overview
12
12
years of professional experience
Work History
CAD Operator/Data Entry Clerk
Measure Up-IAG
07.2019 - Current
- Arranged, verified, and validated input data against original documents.
- Performed data entry tasks maintaining high accuracy and efficiency.
- Maintained data entry logs to track activities, ensuring data integrity and accountability.
- Entered data into diverse computer systems with high accuracy, supporting effective information management.
- Assessed component and system specifications to troubleshoot design issues.
- Adjusted designs to rectify operating deficiencies, enhancing overall production reliability.
Medical Referral Specialist
Leavitt Family Medicine
03.2018 - 11.2018
- Coordinated specialist appointments for clients, ensuring timely access to necessary care.
- Facilitated patient communications, providing information, addressing concerns, and scheduling appointments effectively.
- Streamlined referral processes with insurance and medical specialists, maintaining accurate documentation in patient charts.
- Secured approvals for patient appointments and medical procedures, ensuring compliance with healthcare regulations.
- Managed telephone communications, delivering office information, resolving inquiries, and routing calls to appropriate personnel.
- Managed electronic health records for accurate patient information tracking.
Patient Care Coordinator
TriWest Healthcare Alliance
11.2017 - 03.2018
- Coordinated communication among patients and multiple departments to enhance information flow.
- Collaborated with patients to convey vital information.
- Verified patient insurance eligibility and accurately documented patient information in system.
- Clarified procedures and services for patients using administrative expertise and professionalism.
- Adhered to document protocols to protect confidentiality of patient records, including HIPAA guidelines.
- Addressed customer complaints utilizing established follow-up procedures.
Patient Service Representative
CGS Administrators
01.2016 - 11.2017
- Delivered exceptional customer service by promptly addressing patient inquiries and resolving concerns.
- Verified patient insurance eligibility and coverage details to ensure accurate billing.
- Accurately entered patient demographic and insurance data into electronic medical record system to support efficient care delivery.
- Organized and preserved patient records in compliance with HIPAA regulations.
- Exhibited calmness during high-stress scenarios and successfully resolved challenging issues.
- Educated new staff on filing systems and phone etiquette to improve operational efficiency.
Customer Service Representative
Family Dollar
04.2014 - 12.2014
- Delivered exceptional customer service by leveraging in-depth product and service knowledge to create welcoming experiences.
- Addressed customer inquiries regarding products, services, and company information.
- Demonstrated vibrant energy and professionalism in all customer and staff interactions, fostering a positive environment.
- Maintained cleanliness and order in checkout areas through diligent cleaning and organization, enhancing customer satisfaction.
- Reshelved unpurchased or returned items accurately and optimized displays to drive sales.
Education
High School Diploma -
Beech High School
Hendersonville05-2008
Skills
- Computer-aided manufacturing
- Data entry and accuracy
- Quality assurance
- Technical documentation
- Spreadsheet management
- Attention to detail
- Time management
- Organization
- Multitasking skills
- Client communication
- Admin support
- Front desk operations
- Professional demeanor
Languages
English
Timeline
CAD Operator/Data Entry Clerk
Measure Up-IAG
07.2019 - Current
Medical Referral Specialist
Leavitt Family Medicine
03.2018 - 11.2018
Patient Care Coordinator
TriWest Healthcare Alliance
11.2017 - 03.2018
Patient Service Representative
CGS Administrators
01.2016 - 11.2017
Customer Service Representative
Family Dollar
04.2014 - 12.2014
High School Diploma -
Beech High School