Tasheva Adams
Kingsport
Summary
Professional benefits administrator skilled in optimizing employee benefits programs and ensuring compliance. Known for effective communication and problem-solving skills, fostering collaborative team environment. Highly adaptable, with strong focus on achieving positive outcomes and meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Seasonal Benefits Coordinator
Aon Corporation
08.2024 - 12.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Customer Service Representative
RemX
03.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Supervisor
Ambassador Worldwide Protection Agency
06.2021 - 03.2022
- I cover disciplinary actions, scheduling, rules time off and coverage
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
BroadPath Healthcare
12.2017 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Custodian/Janitor
ServiceMaster
04.2016 - 05.2018
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Customer Service Representative
OfficeMax Distribution
05.2015 - 06.2017
- My duties where to answers phone to ensure the best and most polite customer service as possible
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Material Handler
Select Staffing
09.2012 - 11.2014
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Casino Security Officer
Gold Strike Casino Resort Tunica Ms
02.2012 - 08.2014
- Maintained detailed records of all incidents occurring within the casino property, contributing to a more informed decision-making process for management.
- Established positive relationships with patrons, providing assistance when needed while maintaining a strong presence to deter potential threats.
- Operated radio, telephone equipment and console monitors to watch for and report on suspicious person.
- Contributed to a reduction in employee theft through vigilant monitoring of staff activities both on the floor and behind-the-scenes areas such as cash handling rooms or storage facilities.
Home Health Aide
Open Arms Health Care Agency
05.2009 - 04.2012
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
No Degree - Business management
Southwest Tennessee Community College
Memphis, TN09.2016
High school - Prep course
Westside High School
Memphis, TN05.2001
Skills
- Verbal and written communication
- Relationship building
- Written and oral communication
- New employee enrollment
- Benefits administration
- Benefits explanation
- Employee relations
- ADP workforce now
- Special projects
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Seasonal Benefits Coordinator
Aon Corporation
08.2024 - 12.2024
Customer Service Representative
RemX
03.2022 - 06.2024
Supervisor
Ambassador Worldwide Protection Agency
06.2021 - 03.2022
Customer Service Representative
BroadPath Healthcare
12.2017 - 07.2020
Custodian/Janitor
ServiceMaster
04.2016 - 05.2018
Customer Service Representative
OfficeMax Distribution
05.2015 - 06.2017
Material Handler
Select Staffing
09.2012 - 11.2014
Casino Security Officer
Gold Strike Casino Resort Tunica Ms
02.2012 - 08.2014
Home Health Aide
Open Arms Health Care Agency
05.2009 - 04.2012
High school - Prep course
Westside High School
No Degree - Business management
Southwest Tennessee Community College
Similar Profiles
Jonathan RoseJonathan Rose
Benefits Analyst at Aon CorporationBenefits Analyst at Aon Corporation
Eugenia HiltnerEugenia Hiltner
Insurance Agent/Counselor at Aon CorporationInsurance Agent/Counselor at Aon Corporation
Carol YeomansCarol Yeomans
Benefits Consultant at Aon CorporationBenefits Consultant at Aon Corporation
Nia ExposeNia Expose
Surety Specialist I at Aon CorporationSurety Specialist I at Aon Corporation
Hayden MullinsHayden Mullins
Accounts Payable Intern at BAE Systems Ordnance SystemsAccounts Payable Intern at BAE Systems Ordnance Systems