Tatyona McKoy
Nashville,TN
Summary
I am motivated and reliable professional with experience in customer service, leasing, retail sales, and resident relations. Strong communication, organization, and multitasking skills with the ability to adapt quickly in fast-paced environments. Proven ability to build positive relationships, provide excellent service, and support daily operations with professionalism and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Consultant
The Warrick
Nashville, TN
03.2024 - Current
- Prepared lease agreements and explained terms and conditions to new residents.
- Assisted applicants in completing rental applications and collected required documentation.
- Showcased residences with virtual and in-person tours to highlight features and benefits.
- Addressed resident concerns promptly and professionally, escalating issues.
- Utilized social media platforms to engage with prospective tenants and showcase property's highlights.
Guest Service Representative
TopGolf Restaurant
Nashville,TN
09.2023 - 03.2024
- Enhanced guest satisfaction by providing exceptional customer service at the front desk
- Streamlined check-in and check-out processes for increased efficiency and guest convenience
- Assisted guests with reservation modifications, resolving any issues promptly and professionally
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
Security Guard
Allied Universal Security Services
Nashville, TN
08.2023 - 03.2024
- Interacted with visitors and employees in a professional manner
- Protected property and staff by maintaining safe and secure environment
- Interacted professionally with visitors, staff, vendors, and other individuals on site
- Monitored entry-exit activity, allowing only authorized personnel to enter facility
- Patrolled buildings regularly both inside and outside while maintaining an alert presence
Assistant Teacher
Exceptional Minds Learning Academy
Nashville, TN
05.2021 - 07.2023
- Talking to parents, showing parents around the school building helping them decide if this is a good fit for their kids
- Enhanced students' critical thinking skills through problem-solving exercises and open-ended questions
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students
Retail Sales Associate
Bridgestone Arena
Nashville, TN
02.2020 - 04.2021
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Delivered exceptional customer service to guests
- Assisted in training new employees on proper use of equipment and safety protocols
- Operated POS system efficiently to ensure accuracy of orders placed by customers
Education
Real Estate License - Real Estate
Continual Learning Institute
Nashville, TN01-2026
HIGH SCHOOL DIPLOMA -
Pearl cohn high school
Nashville, TN05-2020
Skills
- Retail Sales
- Time Management
- Customer Service Excellence
- Multi-tasking
- Organization
- Marketing
- Money Handling
- Excellent Communication Skills
Certification
- First Aid
- AED
- Real Estate
Timeline
Leasing Consultant
The Warrick
03.2024 - Current
Guest Service Representative
TopGolf Restaurant
09.2023 - 03.2024
Security Guard
Allied Universal Security Services
08.2023 - 03.2024
Assistant Teacher
Exceptional Minds Learning Academy
05.2021 - 07.2023
Retail Sales Associate
Bridgestone Arena
02.2020 - 04.2021
Real Estate License - Real Estate
Continual Learning Institute
HIGH SCHOOL DIPLOMA -
Pearl cohn high school