Tauseef Rahman Ahmed

• Secured and mapped automation workflows for 2 pilot boutique properties, targeting 5 in 3 months.

• Designed workflows for booking, guest data management, pricing automation, and experiences modules.

• Defined SOPs, data schemas, and documentation to reduce manual operations by 60%.

• Prototyped end-to-end n8n workflows for inventory, marketing, social media, and e-commerce integrations.

• Integrated Google Workspace, Airtable CRM, and a local Llama-based analytics pipeline.

• Achieved a 15× increase in lead volume and reduced manual touchpoints by 75%.

• Led and managed LLM training campaigns with 25 to over 200 agents, developing support systems and optimizing workflows for quality and production across large teams.

• Built advanced analytics dashboards and managed key business projects, resulting in a 30% increase in overall project

efficiency.

• Managed comprehensive documentation and support processes, identifying, documenting, and resolving LLM errors to drive continuous improvement in model quality.

• Scaled a global automation team from 2 to 300+ agents over two years, overseeing 18 high-impact automation projects.

• Delivered clean, actionable data for stakeholders across projects, increasing client ROI by 400% in 6 months through workflow optimizations.

• Participated in weekly business reviews and client calls, maintaining 95% on-time project delivery and

Rapid issue escalation processes.