TAVIAN M. BIGSBEE
Assistant Customer Service Manager
Cedar Hill
Summary
Customer service professional with over 6 years of experience in fast-paced retail and food service settings. Skilled in cash handling, team leadership, and resolving customer issues. Seeking a dynamic, team-oriented environment to utilize leadership and customer service skills. Experienced Assistant Customer Service Manager with expertise in supervising teams, conflict resolution, and improving efficiency. Strong problem-solving skills focused on mentoring and leading teams. Proficient in supporting associates to ensure high customer satisfaction and managing escalated issues.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
05.2022 - Current
- Supervise front-end staff to ensure efficient customer service operations
- Resolve customer issues and provide solutions to maintain satisfaction
- Manage cash drawers, safe counts, and financial transactions.
- Train and onboard new employees in customer service best practices
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention
Cashier/Bagger
Kroger
09.2018 - 05.2022
- Provided friendly and efficient service to customers at checkout
- Bagged groceries, assisted with carry-outs, and maintained clean work areas
- Handled cash, credit, and mobile payments accurately
- Supported team with stocking and customer inquiries
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Zaxby's
09.2017 - 09.2018
- Operated POS system to take customer orders and process payments
- Maintained a clean and organized work environment
- Assisted with food prep and customer complaints as needed
Education
High School Diploma -
Jo Byrns High School
Cedar Hill, TNBusiness Management
Volunteer State Community College
Gallatin, TN 08.2020 -
Skills
- Customer engagement
- Customer relations
- Training and mentoring
- Cash handling
- Schedule management
- Conflict resolution
- Problem-solving
- Customer service
Timeline
Assistant Customer Service Manager
Kroger
05.2022 - Current
Business Management
Volunteer State Community College
08.2020 -
Cashier/Bagger
Kroger
09.2018 - 05.2022
Cashier
Zaxby's
09.2017 - 09.2018
High School Diploma -
Jo Byrns High School
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