TaWanda McKinley
Memphis
Summary
Dynamic Pharmacy Service Representative with a proven track record at CVS Specialty Pharmacy, excelling in medication safety and HIPAA compliance. Adept at enhancing operational efficiency through team collaboration and effective prescription processing. Passionate about delivering exceptional customer service while ensuring accuracy in data entry and fostering strong relationships with healthcare providers. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
13
13
years of professional experience
Work History
Pharmacy Service Representative
CVS Specialty Pharmacy
remote
08.2024 - Current
- Answered patient inquiries regarding medication and treatment options.
- Processed prescription orders using pharmacy management software.
- Coordinated with healthcare providers to clarify prescription details.
- Reviewed patient profiles to ensure medication accuracy and safety.
- Collaborated with team members to enhance operational efficiency.
- Ensured compliance with HIPAA regulations pertaining to patient privacy rights.
- Performed data entry tasks for pharmacy records management system.
Shift Lead
The Ups Store
Memphis
03.2023 - 09.2024
- Answering questions about products and services
- Helping customers determine the best way to ship their packages
- Providing packaging and boxing assistance
- Selling products to help customers ship materials safely and efficiently
- Operating point-of-sale (POS) equipment
- Receiving, sorting, and placing mail in mailboxes
- Operating copiers, fax machines, binding equipment, and laminating machines
- Opening and closing the store, and performing end-of-day accounting
- Supervised daily operations to ensure efficient workflow and customer service.
- Trained new team members on store procedures and customer interaction standards.
Data Entry Specialist
Broad Path
Remote
09.2021 - 03.2023
- Review correspondence via scanned documents to determine what information needs to be updated.
- Update member demographic information directly into client data systems
- Use judgement to determine if information needs to be sent to additional departments based on correspondence.
- Review discrepancies in data received and advise Supervisor as needed.
- Creating spreadsheets with large numbers of figures without mistakes.
- Perform regular backups to ensure data preservation.
- Verify data by comparing it to source documents.
- Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
Material Handler
Nike
Memphis
11.2020 - 03.2023
- Operated material handling equipment to transport goods efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Utilized inventory management systems to track stock levels effectively.
- Followed safety protocols to minimize workplace hazards consistently.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Managed warehouse receiving, storing and shipping.
Customer Service Rep/ Data Entry
Unified Health Services
Memphis
11.2017 - 11.2020
- Responsible for supporting inbound customer service representatives by handling inbound inquiries.
- Assisting callers with questions about the company or products or troubleshooting basic technical issues.
- Manage large amounts of inbound or outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research and provide solutions and / or alternatives.
- Perform Data Entry and customer service skills.
- Skillfully change from one task to another without loss of efficiency or composure.
- Access Company and client resources provided to accurately handle the call.
Team Leader
Federal Express
Memphis
09.2012 - 09.2017
- Educate employees on how to be responsible when working in a dangerous environment.
- Provides safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDs.
- Assists in the buildup/breakdown of pallets containing heavyweight freight.
- Coordinated daily activities to optimize workflow and improve productivity.
- Led team operations to ensure timely package delivery and service excellence.
- Trained new employees on safety protocols and operational procedures.
- Facilitated team meetings to discuss challenges and share best practices.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05-2012
Skills
- Pharmacy management
- Prescription processing
- Medication safety
- HIPAA compliance
- Data entry
- Customer relationship management
- Team collaboration
- Time management
- Team leadership
- Operations management
References
- Jasmine Ricks, 901-601-8130
- Veronica Jefferson, 901-570-4271
- Alexandria Williams, 901-440-6514
Timeline
Pharmacy Service Representative
CVS Specialty Pharmacy
08.2024 - Current
Shift Lead
The Ups Store
03.2023 - 09.2024
Data Entry Specialist
Broad Path
09.2021 - 03.2023
Material Handler
Nike
11.2020 - 03.2023
Customer Service Rep/ Data Entry
Unified Health Services
11.2017 - 11.2020
Team Leader
Federal Express
09.2012 - 09.2017
High School Diploma -
Whitehaven High School
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