Tayana SERRANO

Medical Assistant

Nashville Fertility Center

06.2023 - Current

Prepared exam rooms and sterilized instruments following clinic protocols.
Assisted with patient examinations and procedures, ensuring efficient workflow.
Scheduled appointments and managed patient records using electronic health systems.
Supported physicians by documenting medical histories in electronic databases.
Educated patients on treatment plans and answered queries regarding procedures.
Monitored inventory levels of medical supplies, ordering as needed to maintain stock.
Coordinated lab work and communicated results to healthcare providers promptly.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Tracked collected specimens by initialing, dating, and noting times of collection.
Stocked phlebotomy cart or carrier with appropriate supplies.
Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Packaged and shipped specimens to central lab daily.
Used personal protective equipment correctly to protect coworkers and patients.
Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Adapted to diverse patient needs by employing variety of blood collection techniques.
Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
Reduced patient wait times by implementing effective appointment scheduling system.
Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Reviewed and processed requisitions for laboratory tests.
Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Verified patients' identification for proper sample collection.

Summary

Overview

Work History

Medical Assistant

Cashier

Education

Certificate - Medical Assisting

Health Sciences

Skills

Certification

Timeline

Medical Assistant

Cashier

Certificate - Medical Assisting

Health Sciences

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