Managed daily cash handling procedures for accurate transactions, preventing losses from errors.
Addressed customer complaints professionally, contributing to heightened satisfaction and retention.
Conducted oversight of store operations through cash counts, equipment checks, and staff management.
Ensured cleanliness of the store by performing end-of-day cleaning tasks.
Supervised associates during shifts to manage challenges and uphold performance levels.
Directed personnel by delegating responsibilities and overseeing daily activities.
Supported team functions through cleaning duties, cash register operations, and product merchandising.
Stylist
David’s Bridal
02.2024 - 02.2025
Developed strong relationships with clients, leading to increased repeat business and referrals.
Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Monitored current trends to understand fashions and better serve customer needs.
Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Processed payments, entering sales in register for prompt customer service.
Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Customer Service Representative
David’s Bridal
12.2023 - 03.2024
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Followed up with customers about resolved issues to maintain high standards of customer service.
Exhibited high energy and professionalism when dealing with clients and staff.
Food Prep Cook
Foxes Pizza Den
03.2020 - 09.2022
Supported kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Wiped down counters and food prep stations using bleach and clean cloths.
Streamlined food prep processes for greater productivity while maintaining high standards of quality control across all ingredients used in pizza-making operations.
Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
Maintained a clean, organized work environment that complied with health code regulations, ensuring a safe space for food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Upheld high standards of food quality by regularly inspecting ingredients for freshness and discarding any subpar items.
Sales Associate
Rite-Aid Pharmacy
01.2019 - 03.2020
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Surgical Scheduler /Certified Medical Assistant at Joint Preservation InstituteSurgical Scheduler /Certified Medical Assistant at Joint Preservation Institute