TAYLOR DICKERSON

• Coordinating with staff to ensure patients flow
• Notifying appropriate staff about complete paperwork
• Maintaining patients records and confidentiality
• Managing software with multiple screening
• Scheduling patients with the appropriate staff

• Processed applications efficiently to ensure timely admissions decisions.
• Assisted in maintaining accurate records within the admissions database.

• Assisted patients with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Provided emotional support and companionship to enhance patient well-being.
• Implemented infection control measures to maintain a safe healthcare environment.
• Trained new staff on patient care protocols and best practices for efficiency.
• Advocated for patient needs, facilitating communication between patients and healthcare providers.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

• Assisted residents with daily living activities such as bathing, dressing, and grooming.
• Encouraged resident participation in exercise and community programs.
• Supported meal service and dining room setup, ensuring a pleasant dining experience.
• Reported health status changes to nursing and wellness team for timely interventions.
• Maintained compliance with safety protocols and completed required training.

• Coordinated daily household operations, ensuring optimal organization and efficiency.
• Managed vendor relationships, negotiating contracts to secure quality services and products.
• Oversaw scheduling of appointments, events, and activities for household members.
• Developed and implemented household budgets, monitoring expenses to maintain financial health.
• Documented delivery of quality care in client's clinical record.
• Responded promptly and positively to client requests for assistance.
• Supervised and assisted patients during showers and baths.
• Prepared and served food for patients, following special prescribed diets.
• Administered medications to patients based upon physician or nurse guidelines.

• Conducted comprehensive safety audits to identify compliance gaps and recommend corrective actions.
• Developed and implemented safety training programs to enhance employee awareness and adherence to protocols.
• Evaluated safety management systems, ensuring alignment with industry standards and regulatory requirements.
• Collaborated with cross-functional teams to analyze incident reports and develop preventive measures.
• Verified compliance with OSHA and other government safety regulations.
• Enforced safety procedures and evicted hostile or unauthorized personnel.
• Inspected and evaluated workplace environments, equipment, and practices to ensure compliance with safety standards and government regulations.
• Communicated information about identified hazards to general public.

• Managed high-volume inbound calls, effectively addressing customer inquiries and resolving issues.
• Utilized CRM software to document interactions and maintain accurate customer records.
• Trained new team members on call handling procedures and company policies.
• Implemented process improvements to enhance efficiency in call resolution workflows.

• Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
• Trained new representatives on company policies and customer service protocols.
• Collaborated with team members to streamline support processes, reducing response times.
• Managed escalated customer issues, ensuring timely resolutions and follow-ups.
• Facilitated regular team meetings to discuss performance goals and share best practices.
• Developed training materials that improved onboarding processes for new staff members.
• Managed a team of customer service representatives, consistently achieving performance targets and goals.
• Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
• Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.