Taylor Dubberly
Thorn Hill
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
04.2023 - Current
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation for enhanced dining experience.
- Managed multiple tables efficiently, demonstrating strong organizational skills in fast-paced environment.
- Trained new servers on menu knowledge and operational procedures to maintain service standards.
- Resolved guest complaints promptly, enhancing overall customer retention and loyalty through effective communication.
- Implemented upselling techniques, contributing to increased sales of specialty menu items and beverages.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Retail Keyholder
Dollar General
07.2022 - 04.2023
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new team members on retail procedures and customer service standards.
- Managed inventory control, including restocking shelves and conducting regular audits.
- Assisted in maintaining a clean and organized sales floor to enhance customer experience.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Resolved customer inquiries and complaints effectively to maintain high satisfaction levels.
- Performed category maintenance by rotating products according to company product rotation policy.
Education
High School Diploma -
Hancock County High School
Sneedville, TN05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
Timeline
Server
Olive Garden
04.2023 - Current
Retail Keyholder
Dollar General
07.2022 - 04.2023
High School Diploma -
Hancock County High School