Taylor Ferguson
Brownsville
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Cashier
Tractor Supply
Brownsville
06.2025 - Current
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Trained new cashiers on register operations and company procedures.
- Monitored sales floor for potential theft or loss prevention opportunities.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Warehouse Worker
Kirklands Home Goods
Jackson
08.2022 - 11.2022
- Operated forklifts and pallet jacks to move inventory efficiently.
- Received and inspected incoming shipments for accuracy and quality.
- Organized merchandise on shelves according to store layout guidelines.
- Assisted team members with loading and unloading delivery trucks.
- Maintained cleanliness and safety standards in the warehouse environment.
- Conducted regular inventory counts to ensure stock accuracy.
- Collaborated with coworkers to streamline packing processes for efficiency.
- Trained new staff on warehouse procedures and safety protocols.
Production Worker
Direct customer solutions
Jackson
01.2022 - 03.2022
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a secure work environment.
- Assisted in quality control by inspecting finished items for defects.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
Customer Service Representative
American cold storage
Jackson
11.2020 - 08.2021
- Assisted customers with inquiries regarding products and services.
- Processed customer orders efficiently using warehouse management systems.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Manager
McDonald's Restaurant
Jackson
12.2015 - 08.2020
- Supervised daily operations to ensure efficient restaurant workflow.
- Trained and mentored staff on customer service standards and procedures.
- Implemented health and safety protocols across all restaurant areas.
- Managed inventory levels and ordered supplies to meet demand.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Conducted performance evaluations for team members regularly.
Education
GED
Jackson, TNSkills
- Cash register operation
- Point of sale systems
- Customer service
- Inventory management
- Loss prevention
- Team collaboration
- Data entry
- Order processing
- Product knowledge
- Training new staff
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Active listening
- Merchandise restocking
- Empathy and patience
- Credit card processing
- Customer service excellence
- Transaction handling
- Written and verbal communication
- Cash management
- Touching grass (test)
- Proficient in [software]
- Cash handling
- Point-of-sale system operation
- Complaint resolution
- Clear communication
- Conflict resolution
- Point-of-sale system
- Guest inquiries
- Organizational growth
- Order taking
- Returns processing
- Cash drawer balancing
- Product recommendations
- Reliability and punctuality
- Payment posting
- Sales techniques mastery
- Payment processing
- Credit and cash transactions
- Cash register systems
- Gift card handling
- Inventory restocking
- Promotions and discounts
- Cash handling expertise
- Money handling
- Inventory control
- Cleaning and sanitizing
- Hospitality and accommodation
- Currency counting
- Customer relations
- Purchase assistance
- Scanner operations
- Refund handling
- Cash handling and management
- Refunds and exchanges
- Product restocking
- Work ethic and integrity
- Records maintenance
- Checkout monitoring
- Point of sale operation
- Customer assistance
- Order verification
- Patience and empathy
- Expense tracking
- Payment collection
- ID verification
- Time management skills
- Basic math
- Receipt handling
- Ordering and stocking
- POS system operations
- Decision making aptitude
- Retail merchandising
- Financial records oversight
- Fraud prevention awareness
- Staff mentoring
Languages
English
Full Professional
Timeline
Cashier
Tractor Supply
06.2025 - Current
Warehouse Worker
Kirklands Home Goods
08.2022 - 11.2022
Production Worker
Direct customer solutions
01.2022 - 03.2022
Customer Service Representative
American cold storage
11.2020 - 08.2021
Manager
McDonald's Restaurant
12.2015 - 08.2020
GED