Taylor Healey
Dickson
Summary
Experienced and adaptable customer service and operations professional with a strong background in e-commerce, retail, and administrative support. Ability to manage customer interactions, handle technical product support, oversee daily store operations, and lead teams in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mechanical Keyboards
01.2024 - Current
- Processed customer chargebacks via Shopify and PayPal, gathering and submitting required documentation to banks to dispute invalid claims.
- Approved and managed customer returns and refunds through Shopify, eBay, and Amazon, including generating return labels and tracking product return status.
- Updated and corrected customer account information, including shipping addresses, email addresses, and order history.
- Monitored PayPal for chargebacks and fraud alerts, responding quickly with supporting evidence for disputes.
- Responded daily to messages and return requests on eBay and Amazon using internal messaging tools.
- Tracked and managed customer reviews across Trustpilot, Google Reviews, BBB, Amazon, and Shopify, replying professionally to maintain brand reputation.
- Coordinated with UPS, FedEx, USPS, and other carriers to investigate missing or misdelivered packages and file shipping claims.
- Filed customer tax-exemption forms, ensuring documents were organized and up-to-date in company records.
- Verified order accuracy before shipping and reported any damaged or incorrect inventory.
- Maintained communication with vendors to report unit issues, product defects, or recurring customer complaints related to product quality.
- Worked across multiple backend platforms to verify product codes, inventory syncing, and order status.
- Identified system bugs and reported them to internal tech teams with detailed documentation.
- Created and maintained spreadsheets to track vendor product data, order discrepancies, and shipping issues.
- Ensured that all internal data for product listings and SKUs were accurate and up-to-date across systems.
- Answered inbound phone calls and managed customer service tickets using email, help desk platforms, and live chat tools.
- Helped customers locate specific products by gathering their specifications and recommending suitable items.
Customer Service Representative
Aignep USA
01.2022 - 08.2023
- Entered and processed customer orders using internal systems.
- Handled incoming calls through a multi-line phone system, providing general assistance and routing inquiries as needed.
- Prepared and sent quotes to customers.
- Created and maintained spreadsheets for tracking orders, data, and other business needs.
- Monitored and managed multiple shared email inboxes to ensure prompt responses and task follow-up.
- Responded to customer questions and provided product information across a variety of technical items.
- Collected and shared product documentation to assist with customer needs and inquiries.
- Used business systems including EDI and Infor to manage daily operations and customer interactions.
Assistant Manager
Dollar General
08.2020 - 01.2022
- Opened and prepared the store for daily operations, including setting up registers and ensuring cash drawers were balanced and ready.
- Provided customer service throughout the day, assisting with purchases, questions, and issue resolution.
- Operated the cash register, handled transactions.
- Restocked merchandise on the sales floor to maintain product availability and visual standards.
- Checked in deliveries from vendors and managed inventory intake from incoming trucks.
- Performed bank runs and prepared daily cash deposits.
- Conducted in-store cash pickups and managed safe counts.
- Supervised team members during shifts.
Education
GED -
Middle College High School
Skills
Customer communication & support
Data entry & spreadsheet management
Problem-solving & issue resolution
Multichannel customer service (email, phone, live chat)
Returns & chargeback management
Review monitoring & reputation management
Order fulfillment & product recommendation
Vendor relations & issue reporting
Attention to detail, time management, multitasking
Timeline
Customer Service Representative
Mechanical Keyboards
01.2024 - Current
Customer Service Representative
Aignep USA
01.2022 - 08.2023
Assistant Manager
Dollar General
08.2020 - 01.2022
GED -
Middle College High School
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