Taylor Hubbard

911 T Telecommunicator

Bartlett Police Department

07.2021 - Current

Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
Conducted regular quality assurance checks on recorded calls, identifying areas for improvement and providing constructive feedback to colleagues.
Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
Played a key role in resolving hostage situations by maintaining open lines of communication between law enforcement officials and suspects safely.
Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
Increased public safety by efficiently dispatching emergency services to urgent situations.
Answered multi-line phone systems to gather critical information for first responders, improving response times.
Participated in continuous training programs, staying informed on latest emergency response protocols.