Taylor Lott
Bartlett
Summary
Highly motivated leader with a proven track record at Carmax, adept in customer service and problem-solving. Excelled in enhancing customer experiences and achieving performance metrics, leveraging skills in data interpretation and multitasking. Demonstrated exceptional ability to drive sales and operational excellence, with a focus on strategic training and development to minimize risk and maximize execution.
Overview
3
3
years of professional experience
Work History
Cross Functional Store Manager
Carmax
09.2023 - Current
- Strategize to achieve store's budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines.
- Responses to customer feedback through survey reports and directly interact with customers and internal staff to provide an iconic experience
- Lead training and development activities across business areas, including sales, service operations, and business operations to positively impact the customer experience, maximize execution and minimize risk.
Senior Customer Specialist
Carmax
06.2022 - 09.2023
- Provided exceptional customer service by guiding customers through the sales process and accurately submitting finance applications.
- Performed various administrative duties, including, but not limited to: analyzing daily reports, contacting finance companies regarding customer contracts, obtaining required information regarding the registration and/or titling process.
- Delegated and directed the store's workflow, answering questions related to any store transactions, while handling customer concerns/issues and following up on delegated tasks.
Customer Specialist
Carmax
11.2021 - 06.2022
- Demonstrated strong sales execution and exceptional communication skills
- Responded to customer inquiries via phone, email and web-based platforms.
- Displayed confidence in myself, company products, service, and materials
- Identified customer issues with products or services, investigated causes and found a win-win solutions for the company and customer
Education
High School Diploma -
Southwind Highschol
TNBachelor in Business And Economics - Accounting And Finance
University of Memphis
Memphis, TN05-2026
Skills
- Customer service
- Problem-solving
- Data interpretation
- Multitasking and organization
Timeline
Cross Functional Store Manager
Carmax
09.2023 - Current
Senior Customer Specialist
Carmax
06.2022 - 09.2023
Customer Specialist
Carmax
11.2021 - 06.2022
High School Diploma -
Southwind Highschol
Bachelor in Business And Economics - Accounting And Finance
University of Memphis
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