Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Taylor Miller

Johnson City

Summary

Knowledgeable graduate with a history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success—track record of fostering productive work environments and achieving set goals.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Outback Steakhouse
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Cafe Manager

Wetlands Water Park
05.2022 - 09.2023
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.

Customer Service Representative

David's Bridal
08.2022 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Key Holder / Digital Marketing

Platos's Closet
04.2020 - 05.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

BBA - Business Administration And Management

East Tennessee State University
Johnson City, TN
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement, Hospitality service
  • Memory retention
  • Team collaboration
  • Time management
  • Operations management
  • Complex Problem-solving
  • Verbal and written communication
  • Staff training and development
  • Documentation and reporting

Timeline

Server/Bartender

Outback Steakhouse
04.2023 - Current

Customer Service Representative

David's Bridal
08.2022 - 04.2023

Cafe Manager

Wetlands Water Park
05.2022 - 09.2023

Key Holder / Digital Marketing

Platos's Closet
04.2020 - 05.2021

BBA - Business Administration And Management

East Tennessee State University

Similar Profiles

CREATE PROFILE
Taylor Miller