Aaron Gowell
Blountville
Summary
Results-driven Housekeeping Leader with seven years of supervisory experience in managing teams and upholding cleanliness standards. Expert in leading operations, training staff, coordinating cross-departmental efforts, and ensuring guest satisfaction while adhering to quality and safety protocols. Demonstrates strong leadership, effective communication, and problem-solving skills in fast-paced environments.
Overview
9
9
years of professional experience
Work History
EVS Manager
Crothall
Bristol
04.2024 - Current
- Managed daily operations of environmental services team for efficient facility maintenance.
- Implemented training programs to enhance staff skills and knowledge in cleaning protocols.
- Trained team members in proper cleaning and sanitizing procedures.
- Coordinated staff schedules to ensure adequate coverage and service delivery.
- Delegated work to personnel and checked performance against company guidelines.
- Assign daily workloads and monitor employee performance to maximize productivity and service quality.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Oversaw inventory management of cleaning supplies and equipment for operational readiness.
- Enforced safety standards and regulations to maintain a safe work environment.
- Provided training to staff on proper handling of hazardous materials as well as safety procedures.
- Conducted regular inspections to ensure compliance with cleanliness and sanitation standards.
- Implemented quality control measures to uphold company standards.
- Coordinated response efforts when non-compliance issues were identified.
- Developed corrective action plans to align operations with regulatory requirements.
- Investigated complaints from the public regarding potential violations of environmental laws or regulations
Commercial Cleaning Manager
Desert Sun
Mesa
03.2017 - 01.2024
- Supervised cleaning staff to ensure high standards of cleanliness and safety.
- Developed and implemented cleaning schedules for efficient workflow management.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected facilities for cleanliness and addressed any issues promptly.
- Maintained records of cleaning activities and compliance with health regulations.
- Collaborated with other departments to support facility maintenance projects.
- Resolved customer complaints concerning cleanliness or service issues promptly and professionally.
- Established quality control measures to ensure that work is completed according to standards set forth by the company.
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Conducted regular inspections to identify maintenance needs in areas such as carpets, furniture, walls, ceiling tiles, windows.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Managed commercial housekeeping operations across multiple client locations.
Education
Wenatchee WA High School
Wenatchee, WASkills
- Quality control implementation
- Troubleshooting
- Environmental regulations
- Cleaning protocols
- Inventory management
- Safety management
- Housekeeping Operations
- Staff training
- Team supervision
- Performance evaluation
- Staff scheduling
- Troubleshooting
- Customer complaint resolution
- Staff scheduling
Timeline
EVS Manager
Crothall
04.2024 - Current
Commercial Cleaning Manager
Desert Sun
03.2017 - 01.2024
Wenatchee WA High School