Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Parrott

Murfreesboro

Summary

Accomplished customer service representative with 6+ years of experience. Thrives in fast-paced, high-volume environments with changing priorities and extensive customer interactions. Dynamic and detail-oriented professional adept at multitasking and prioritizing under pressure. Skilled in time management and maintaining upbeat team dynamics.

Overview

12
12
years of professional experience

Work History

Lead, Customer Service Specialist

Cardinal Health
08.2022 - Current
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Identified potential opportunities for process improvements within the department.
  • Provided excellent communication skills with clients, customers, peers, and representatives.

Customer Service Specialist

Cardinal Health
02.2020 - 08.2022
  • Trained new employees on procedures and policies to maximize team performance
  • Developed multiple job aids to ensure easily accessible instructions for different processes
  • Volunteered for additional projects to benefit the team and business
  • Spearheaded various trainings to assist team members

Unit Supply Specialist

US Army
09.2016 - 01.2020
  • Completed monthly inventory counts of equipment within the unit
  • Maintained automated system for tracking group supplies and equipment
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Inspected packages and merchandise for damage
  • Completed weekly physical inventory counts
  • Oversaw supply requests, accountability and receipts

Manager

Subway
03.2013 - 08.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Trained and guided team members to maintain high productivity and performance metrics
  • Conducted weekly inventories of all materials within the company
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices

Education

Business Administration

Middle Tennessee State University
Murfreesboro, TN

High School Diploma -

Riverdale High School
Murfreesboro, TN

Skills

  • Optimistic Attitude
  • Calm and Professional Under Pressure
  • Adept at Multi-Tasking and Prioritization
  • Time, Schedule, & Deadline Management

Timeline

Lead, Customer Service Specialist

Cardinal Health
08.2022 - Current

Customer Service Specialist

Cardinal Health
02.2020 - 08.2022

Unit Supply Specialist

US Army
09.2016 - 01.2020

Manager

Subway
03.2013 - 08.2016

Business Administration

Middle Tennessee State University

High School Diploma -

Riverdale High School

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Taylor Parrott